Skyhigh Security incident

SKI-401 - Incident - Service Degradation

Skyhigh Security experienced a minor incident on September 24, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 213 (Singapore SWG PoP 213), lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started: Sep 24, 2026, 09:22 AM UTC
Resolved: Sep 24, 2026, 11:21 AM UTC
Duration: 1h 58m
Detected by Pingoru: Sep 24, 2026, 09:22 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)

Update timeline

identified Sep 24, 2026, 09:22 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 24, 2026, 09:23 AM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 24, 2026, 09:37 AM UTC

Mitigation in place: All Skyhigh SSE SWG traffic is rerouted to alternate PoPs.
investigating Sep 24, 2026, 10:26 AM UTC

Mitigation in place: All Skyhigh SSE SWG traffic is rerouted to alternate PoPs.
resolved Sep 24, 2026, 11:21 AM UTC

Incident resolved