Skyhigh Security incident

SKI-399 - Incident - Service Degradation

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on September 23, 2026 affecting Skyhigh CASB (Skyhigh CASB) and Skyhigh SWG (Skyhigh SWG) and 1 more component, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2026, 06:12 PM UTC
Resolved
Sep 23, 2026, 07:02 PM UTC
Duration
49m
Detected by Pingoru
Sep 23, 2026, 06:12 PM UTC

Affected components

Skyhigh CASB (Skyhigh CASB)Skyhigh SWG (Skyhigh SWG)497 (GovCloud US West SWG PoP 497)

Update timeline

  1. investigating Sep 23, 2026, 06:12 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Sep 23, 2026, 06:12 PM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Sep 23, 2026, 07:00 PM UTC

    SWG Pop 497 is under planned maintenance.

  4. resolved Sep 23, 2026, 07:02 PM UTC

    Incident resolved