Skyhigh Security incident

SKI-397 - Incident - Network latency observed - Policy updates delayed

Skyhigh Security experienced a minor incident on September 23, 2026 affecting Skyhigh SWG (Skyhigh SWG) and Policy (Policy) and 1 more component, lasting 3m. The incident has been resolved; the full update timeline is below.

Started: Sep 23, 2026, 01:15 PM UTC
Resolved: Sep 23, 2026, 01:19 PM UTC
Duration: 3m
Detected by Pingoru: Sep 23, 2026, 01:15 PM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)Policy (Policy)284 (Bangalore SWG PoP 284)

Update timeline

identified Sep 23, 2026, 01:15 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
investigating Sep 23, 2026, 01:16 PM UTC

We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.
resolved Sep 23, 2026, 01:19 PM UTC

Incident resolved