Skyhigh Security incident

SKI-391 - Incident - Service Degradation

Minor Resolved View vendor source →

Skyhigh Security experienced a minor incident on September 22, 2026 affecting Skyhigh SWG (Skyhigh SWG) and 213 (Singapore SWG PoP 213), lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 07:52 AM UTC
Resolved
Sep 22, 2026, 09:45 AM UTC
Duration
1h 52m
Detected by Pingoru
Sep 22, 2026, 07:52 AM UTC

Affected components

Skyhigh SWG (Skyhigh SWG)213 (Singapore SWG PoP 213)

Update timeline

  1. identified Sep 22, 2026, 07:52 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  2. investigating Sep 22, 2026, 07:53 AM UTC

    We are currently investigating an issue that may impact service availability and performance. Service may not be fully available for some customers. Status will be updated when available, for further assistance, please contact Skyhigh Support.

  3. investigating Sep 22, 2026, 08:16 AM UTC

    All SSE traffic is redirected to alternate PoPs. Restoration of service in Singapore is ongoing

  4. investigating Sep 22, 2026, 09:43 AM UTC

    Service restored. Traffic is processed by the Singapore PoP again.

  5. resolved Sep 22, 2026, 09:45 AM UTC

    Incident resolved