Ongoing since 07:14 PM UTC, affecting Customer Support.
The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
Affected components
Customer Support
Update timeline
- investigating Nov 12, 2026, 07:14 PM UTC
We are currently experiencing an issue with parsing emails into our ticketing system. Impact: Customers may experience delayed or missing responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
- identified Nov 12, 2026, 07:34 PM UTC
The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
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