Sinch incident

Service Degredation - Lookup API

Resolved after 10 minutes, affecting SMPP - US and ENUM US and 1 more, on October 26, 2026.

resolved Oct 26, 2026, 02:32 AM UTC

This incident has been resolved. Incident Start Time: 2026-10-26 00:30 UTC Incident End Time: 2026-10-26 01:59 UTC

Started
Oct 26, 2026, 02:21 AM UTC
Resolved
Oct 26, 2026, 02:32 AM UTC
Duration
10m
Detected by Pingoru
Oct 26, 2026, 02:21 AM UTC

Affected components

SMPP - USENUM USHTTP - USHTTP USREST - US

Update timeline

  1. investigating Oct 26, 2026, 02:22 AM UTC

    Dear Client, We want to inform you that we are currently experiencing a service degradation affecting our Lookup APIs in the US Region. Incident Start Time: 2026-10-26 00:30 UTC Impact: Clients may experience delayed messages and lookup responses or intermittent API errors. We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at [email protected].

  2. resolved Oct 26, 2026, 02:32 AM UTC

    This incident has been resolved. Incident Start Time: 2026-10-26 00:30 UTC Incident End Time: 2026-10-26 01:59 UTC

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