Simployer Outage History
Simployer is up right nowPingoru has recorded 51 incidents for Simployer: 30 in the last 12 months and 6 in the last 90 days.
Incidents, newest first
Notice October 21, 2026 PHP2Shell (CVE-2026-109618 / CVE-2026-109619) –
Started Oct 21, 2026, 09:00 AM UTC· resolved Oct 21, 2026, 09:00 AM UTC
- resolved Oct 22, 2026, 10:52 AM UTC
Simployer are fully aware of the vulnerability exposed in PHP, and we have taken measures so that our systems are not exposed. Employee Surveys is the only product in the Simployer stack that use PHP. We were eagerly awaiting the patch from PHP and we released the patch to production at 19:05 on Oct. 21st. Employee Surveys production currently runs PHP 8.4.27. It is served by Apache in containers on Kubernetes, hosted in Microsoft Azure within the EU, behind Cloudflare. We have not identified indicators of exploitation of CVE-2026-109618 or CVE-2026-109619.
Major October 19, 2026 Issues with presenting results in Employee Surveys 2d 6h Web & app service, Email delivery
Started Oct 19, 2026, 05:36 AM UTC· resolved Oct 21, 2026, 11:50 AM UTC
- investigating Oct 19, 2026, 05:36 AM UTC
The Integrity Framework that computes the anonymity rules is not yet completed, which leads to results from last weeks surveys cannot be shown. Also results e-mail and invitations to new surveys are delayed. We are working on a solution.
- identified Oct 19, 2026, 08:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 19, 2026, 08:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 19, 2026, 11:01 AM UTC
Results are now available, but results e-mails are still delayed.
- investigating Oct 20, 2026, 07:10 AM UTC
Issues with presenting results - some pages shows "Something went wrong". We are continuing investigating. E-mail with results is still also delayed.
- monitoring Oct 20, 2026, 07:38 AM UTC
A fix has been implemented and we are monitoring the results. E-mails with results are still delayed.
- resolved Oct 21, 2026, 11:50 AM UTC
This incident has been resolved.
Minor September 15, 2026 Phone Support Channel Unavailable 1h 13m HRM Web application, Web app
Started Sep 15, 2026, 07:11 AM UTC· resolved Sep 15, 2026, 08:25 AM UTC
- investigating Sep 15, 2026, 07:11 AM UTC
We are currently experiencing issues with our phone support channel, and calls may not connect. Our team is actively investigating the root cause. In the meantime, please reach out to our support team via chat, which is fully operational. We apologize for the inconvenience and will post updates here as soon as we know more.
- monitoring Sep 15, 2026, 08:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 08:25 AM UTC
This incident has been resolved.
Notice September 4, 2026 DB-server unstable 1h 1m Capitech Tid, Capitech Flow, My Capitech, Mobileterminals
Started Sep 04, 2026, 11:26 AM UTC· resolved Sep 04, 2026, 12:28 PM UTC
- investigating Sep 04, 2026, 11:26 AM UTC
One db-server is unstable. This is caused by infrastructure with our supplier Micrsooft.
- investigating Sep 04, 2026, 12:27 PM UTC
We are continuing to investigate this issue.
- resolved Sep 04, 2026, 12:28 PM UTC
This incident has been resolved.
Major August 31, 2026 The Sia chatbot is currently not responding to user messages 3h 10m Chatbot
Started Aug 31, 2026, 08:50 AM UTC· resolved Aug 31, 2026, 12:00 PM UTC
- identified Aug 31, 2026, 08:50 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 31, 2026, 12:00 PM UTC
This incident has been resolved.
Major August 27, 2026 Anonymous chat in Employee Surveys is not working 3h 51m Web & app service
Started Aug 27, 2026, 08:53 AM UTC· resolved Aug 27, 2026, 12:44 PM UTC
- investigating Aug 27, 2026, 08:53 AM UTC
We are currently investigating this issue.
- monitoring Aug 27, 2026, 11:24 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 27, 2026, 12:44 PM UTC
This incident has been resolved.
Minor June 17, 2026 We are currently investigating issues affecting login, system performance, and the impersonation feature. Users may experience slow response times, problems signing in, or be unable to use impersonation. We will share updates as soon as we know more. 22h 27m Web app, Simployer One Logon
Started Jun 17, 2026, 09:27 AM UTC· resolved Jun 18, 2026, 07:55 AM UTC
- investigating Jun 17, 2026, 09:27 AM UTC
We are currently investigating this issue.
- monitoring Jun 17, 2026, 10:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 07:55 AM UTC
This incident has been resolved.
Minor June 15, 2026 Delayed result-emails in Employee Surveys 3h 25m Web & app service
Started Jun 15, 2026, 10:03 AM UTC· resolved Jun 15, 2026, 01:28 PM UTC
- identified Jun 15, 2026, 10:03 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 15, 2026, 12:10 PM UTC
Results are now updated and showing correctly. Email-notifications are still delayed, but will be delivered as soon as possible.
- resolved Jun 15, 2026, 01:28 PM UTC
This incident has been resolved.
Critical April 30, 2026 Major HRM Classic outage 2m HRM Web application, Simployer Classic Logon
Started Apr 30, 2026, 06:12 AM UTC· resolved Apr 30, 2026, 06:14 AM UTC
- investigating Apr 30, 2026, 06:12 AM UTC
Our systems are experiencing a major outage. We apologize for the inconveniance, and we are working to restore the systems as fast as possible. Status updates will be posted to this page, and it is possible to subscribe to updates and get notifications in your channel of choice.
- identified Apr 30, 2026, 06:12 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 30, 2026, 06:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2026, 06:14 AM UTC
This incident has been resolved.
Notice April 29, 2026 Changes in processing activities for a Simployer sub-processor – Changes in sub-processors
Started Apr 29, 2026, 02:11 PM UTC· resolved Apr 29, 2026, 02:11 PM UTC
- resolved Apr 29, 2026, 02:11 PM UTC
Dear Customer, Transparency matters to us, so we want to keep you informed about a change to how we deliver AI-powered features in Simployer. To improve AI model resilience we have added Google Vertex AI as an additional AI platform alongside Microsoft Azure OpenAI. Both platforms operate within the EU. Google is already a listed sub-processor in our Data Processing Agreement — we are expanding the scope of their processing activities, not introducing a new sub-processor. Our Trust Center documentation has been updated to reflect this change. You can read the full details here: https://www.simployer.com/support/documentation/simployer-trust-center/other-useful-content/agreements/changes-in-the-msa No action is needed on your part. If you have any questions or concerns, we are happy to help at [email protected]. Best regards, Simployer
Critical March 25, 2026 Simployer One login/access outage 14m Web app, Simployer One Logon, Public API
Started Mar 25, 2026, 09:07 AM UTC· resolved Mar 25, 2026, 09:22 AM UTC
- investigating Mar 25, 2026, 09:07 AM UTC
We are currently investigating this issue.
- investigating Mar 25, 2026, 09:11 AM UTC
Simployer One is currently unreachable. We are investigating the issue
- monitoring Mar 25, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 09:22 AM UTC
This incident has been resolved.
Major March 17, 2026 Login errors for companies with SSO 1h 17m Web & app service
Started Mar 17, 2026, 09:13 AM UTC· resolved Mar 17, 2026, 10:31 AM UTC
- investigating Mar 17, 2026, 09:13 AM UTC
We are currently investigating this issue.
- resolved Mar 17, 2026, 10:31 AM UTC
This incident has been resolved.
Major March 17, 2026 Issues loading Employee Surveys 31m Web & app service
Started Mar 17, 2026, 06:57 AM UTC· resolved Mar 17, 2026, 07:29 AM UTC
- investigating Mar 17, 2026, 06:57 AM UTC
We are currently investigating this issue.
- resolved Mar 17, 2026, 07:29 AM UTC
This incident has been resolved.
Notice March 13, 2026 Document template editor abnormal behaviour 6h 3m Web app
Started Mar 13, 2026, 11:42 AM UTC· resolved Mar 13, 2026, 05:45 PM UTC
- investigating Mar 13, 2026, 11:42 AM UTC
An issue has been identified to do with document template editor removing the format incorrectly. We are investigating the issue and will keep you updated. We apologise for the inconvenience caused.
- monitoring Mar 13, 2026, 02:05 PM UTC
A fix has been rolled out, we are monitoring. Stay tuned for next update.
- resolved Mar 13, 2026, 05:45 PM UTC
We have identified the issue and deployed a fix. We will continue to monitor and provide assistance. Thank you for your patience.
Minor March 13, 2026 Abnormal behaviour of Simployer One 2h 49m Web app, Simployer One Logon
Started Mar 13, 2026, 08:40 AM UTC· resolved Mar 13, 2026, 11:30 AM UTC
- investigating Mar 13, 2026, 08:40 AM UTC
We are investigating a problem that is causing abnormal behaviours in the app. We apologise for any inconvenience caused. Please stand by for further updates as we work on a solution.
- identified Mar 13, 2026, 09:13 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2026, 09:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2026, 11:30 AM UTC
This incident has been resolved.
Major March 13, 2026 Sia chatbot responses contains broken parts 171d 3h Chatbot
Started Mar 13, 2026, 08:10 AM UTC· resolved Aug 31, 2026, 12:02 PM UTC
- monitoring Mar 13, 2026, 08:10 AM UTC
We identified the root cause as a known Azure OpenAI outage/degradation affecting the GPT-4.1 model in specific EU Data Zones. Affected Azure Regions: Sweden Central (Stockholm), West Europe, and France Central. Currently running on GPT-4.1 UK region which is not affected.
- resolved Aug 31, 2026, 12:02 PM UTC
This incident has been resolved.
Major February 27, 2026 Issues loading articles in Expert 3h 50m Expert help
Started Feb 27, 2026, 10:25 AM UTC· resolved Feb 27, 2026, 02:15 PM UTC
- identified Feb 27, 2026, 10:25 AM UTC
A lot of users reports about issues loading articles. We are looking into the issue.
- monitoring Feb 27, 2026, 10:46 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 27, 2026, 02:15 PM UTC
This incident has been resolved.
Minor February 23, 2026 Delayed results in Employee Surveys 3h 22m Web & app service
Started Feb 23, 2026, 09:26 AM UTC· resolved Feb 23, 2026, 12:49 PM UTC
- investigating Feb 23, 2026, 09:26 AM UTC
Results visibility mechanism is having issues, therefore the results may be delayed. We are currently investigating the issue.
- identified Feb 23, 2026, 09:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 23, 2026, 12:49 PM UTC
This incident has been resolved.
Major February 18, 2026 Issues loading pages 3h 26m Simployer One Logon
Started Feb 18, 2026, 12:58 PM UTC· resolved Feb 18, 2026, 04:24 PM UTC
- investigating Feb 18, 2026, 12:58 PM UTC
We are investigating a problem that is causing abnormal behaviours in the app. We apologise for any inconvenience caused, please stand by for further updates as we work on a solution.
- resolved Feb 18, 2026, 04:24 PM UTC
This incident has been resolved.
Major February 3, 2026 Problems with answering questions in Employee Survey 5h 14m Web & app service
Started Feb 03, 2026, 08:17 AM UTC· resolved Feb 03, 2026, 01:32 PM UTC
- investigating Feb 03, 2026, 08:17 AM UTC
We are currently investigating this issue.
- monitoring Feb 03, 2026, 01:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 01:32 PM UTC
This incident has been resolved.
Major February 2, 2026 Problems answering questions in Employee Survey 15h 58m Web & app service
Started Feb 02, 2026, 03:14 PM UTC· resolved Feb 03, 2026, 07:13 AM UTC
- investigating Feb 02, 2026, 03:14 PM UTC
We are currently investigating this issue.
- monitoring Feb 03, 2026, 05:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 03, 2026, 07:13 AM UTC
This incident has been resolved.
Major January 29, 2026 Degraded response quality from the SIA chatbot 4h 46m Chatbot
Started Jan 29, 2026, 11:07 AM UTC· resolved Jan 29, 2026, 03:54 PM UTC
- investigating Jan 29, 2026, 11:07 AM UTC
We are currently investigating incident.
- investigating Jan 29, 2026, 03:54 PM UTC
SIA chatbot should now be fully operational.
- resolved Jan 29, 2026, 03:54 PM UTC
This incident has been resolved.
Minor December 3, 2025 Increased latency for some user - Simployer One 1h 8m Web app, Public API
Started Dec 03, 2025, 01:07 PM UTC· resolved Dec 03, 2025, 02:16 PM UTC
- investigating Dec 03, 2025, 01:07 PM UTC
We are currently investigating this issue.
- resolved Dec 03, 2025, 02:16 PM UTC
This incident has been resolved.
Major December 1, 2025 Delayed results for Employee Surveys 4h 58m Web & app service
Started Dec 01, 2025, 07:00 AM UTC· resolved Dec 01, 2025, 11:58 AM UTC
- investigating Dec 01, 2025, 07:00 AM UTC
The nightly job that calculate results for Employee Surveys (&Frankly) had issues. Therefore, the results will be delivered with a delay. We are currently investigating the issue.
- monitoring Dec 01, 2025, 10:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 11:58 AM UTC
This incident has been resolved.
Critical November 25, 2025 Handbooks Classic - unavailable 36m Handbooks web
Started Nov 25, 2025, 07:39 AM UTC· resolved Nov 25, 2025, 08:16 AM UTC
- investigating Nov 25, 2025, 07:39 AM UTC
We are currently investigating this issue.
- monitoring Nov 25, 2025, 07:45 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 25, 2025, 08:16 AM UTC
This incident has been resolved.