Resolved after 2 days 6 hours, affecting Web & app service and Email delivery, on October 19, 2026.
A fix has been implemented and we are monitoring the results. E-mails with results are still delayed.
Affected components
Update timeline
- investigating Oct 19, 2026, 05:36 AM UTC
The Integrity Framework that computes the anonymity rules is not yet completed, which leads to results from last weeks surveys cannot be shown. Also results e-mail and invitations to new surveys are delayed. We are working on a solution.
- identified Oct 19, 2026, 08:54 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 19, 2026, 08:55 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 19, 2026, 11:01 AM UTC
Results are now available, but results e-mails are still delayed.
- investigating Oct 20, 2026, 07:10 AM UTC
Issues with presenting results - some pages shows "Something went wrong". We are continuing investigating. E-mail with results is still also delayed.
- monitoring Oct 20, 2026, 07:38 AM UTC
A fix has been implemented and we are monitoring the results. E-mails with results are still delayed.
- resolved Oct 21, 2026, 11:50 AM UTC
This incident has been resolved.
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