Resolved after 6 hours 3 minutes, affecting Web app, on March 13, 2026.
We have identified the issue and deployed a fix. We will continue to monitor and provide assistance. Thank you for your patience.
Affected components
Web app
Update timeline
- investigating Mar 13, 2026, 11:42 AM UTC
An issue has been identified to do with document template editor removing the format incorrectly. We are investigating the issue and will keep you updated. We apologise for the inconvenience caused.
- monitoring Mar 13, 2026, 02:05 PM UTC
A fix has been rolled out, we are monitoring. Stay tuned for next update.
- resolved Mar 13, 2026, 05:45 PM UTC
We have identified the issue and deployed a fix. We will continue to monitor and provide assistance. Thank you for your patience.
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Amazon Web Services