SimpleTexting Outage History
SimpleTexting is up right nowPingoru has recorded 40 incidents for SimpleTexting: 8 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 1 | 29 of 720 (4%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 6 of 720 (1%) |
| October 2026 | 0 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 209 (0%) |
Incidents, newest first
Minor September 9, 2026 Account Verification - AT&T SMS 5h 33m Login
Started Sep 09, 2026, 02:42 PM UTC· resolved Sep 09, 2026, 08:16 PM UTC
- investigating Sep 09, 2026, 02:42 PM UTC
We are currently investigating reports of customers not receiving text messages to their AT&T devices as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected and we do not believe other carriers to be impacted. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- investigating Sep 09, 2026, 02:42 PM UTC
We are continuing to investigate this issue.
- investigating Sep 09, 2026, 04:16 PM UTC
Our team is continuing to work with carrier partners to resolve this issue, and we will post updates as we receive them. Email authentication is working as expected at this time.
- identified Sep 09, 2026, 06:32 PM UTC
The issue has been identified with our carrier partners, and our team is actively working on a resolution. If you need access to your account but are still unable to receive 2FA messages, please contact [email protected]
- monitoring Sep 09, 2026, 07:52 PM UTC
The team has pushed out a fix and we are monitoring for stability. If you are still having issues receiving 2FA codes, please reach out to support!
- resolved Sep 09, 2026, 08:16 PM UTC
We are happy to report that 2FA codes are being delivered as expected and this issue has been fully resolved. If you have any other questions or issues, please reach out to our support team!
Notice August 3, 2026 Live Chat Support - Unable to Initiate a Chat and Slowness 2h 58m
Started Aug 03, 2026, 02:31 PM UTC· resolved Aug 03, 2026, 05:29 PM UTC
- investigating Aug 03, 2026, 02:31 PM UTC
We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
- monitoring Aug 03, 2026, 04:30 PM UTC
Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience and thank you for your patience.
- resolved Aug 03, 2026, 05:29 PM UTC
Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!
Major June 24, 2026 Issues creating new accounts 1d 5h Login
Started Jun 24, 2026, 02:20 PM UTC· resolved Jun 25, 2026, 07:25 PM UTC
- investigating Jun 24, 2026, 02:20 PM UTC
Users have reported issues with creating new SimpleTexting accounts and accessing their previously created free-trials. We are currently looking into the cause and scope of this issue. We hope to have the system fully operational as soon as possible.
- identified Jun 24, 2026, 03:23 PM UTC
The issue impacting account creation and issues to existing free-trial accounts has been identified. A fix is currently being implemented by our engineering team.
- monitoring Jun 24, 2026, 04:52 PM UTC
Issues preventing registration of new SimpleTexting free-trial accounts have been resolved. We are still investing an issue affecting inbound and outbound messaging on existing free-trial accounts. We will provide an update as progress is made on resolving this issue. Thank you for your patience!
- resolved Jun 25, 2026, 07:25 PM UTC
We are happy to report our engineering team has resolved all issues affecting free-trial accounts. Some users who registered yesterday (6/24/26), may need the help of our support team to create a new trial account to continue trying out SimpleTexting. If your account is affected, you'll receive an email this afternoon. We apologize for the inconvenience this caused.
Major May 18, 2026 Link Shortener Issues 1h 9m Outgoing, Outgoing
Started May 18, 2026, 02:08 PM UTC· resolved May 18, 2026, 03:18 PM UTC
- investigating May 18, 2026, 02:08 PM UTC
We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- investigating May 18, 2026, 02:11 PM UTC
Our developers have confirmed that links affected by this outage should be resolvable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.
- monitoring May 18, 2026, 02:51 PM UTC
A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.
- resolved May 18, 2026, 03:18 PM UTC
This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.
Critical April 25, 2026 Account Access Issues 3h 7m Login
Started Apr 25, 2026, 02:14 PM UTC· resolved Apr 25, 2026, 05:22 PM UTC
- investigating Apr 25, 2026, 02:14 PM UTC
We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- identified Apr 25, 2026, 04:07 PM UTC
The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.
- monitoring Apr 25, 2026, 04:42 PM UTC
The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.
- monitoring Apr 25, 2026, 04:48 PM UTC
The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.
- resolved Apr 25, 2026, 05:22 PM UTC
We are happy to report this incident has been resolved. You should now be able to access your account as expected.
Minor January 22, 2026 Outbound SMS & MMS - Message Review Delays 3h 18m Outgoing, Outgoing
Started Jan 22, 2026, 06:24 PM UTC· resolved Jan 22, 2026, 09:43 PM UTC
- investigating Jan 22, 2026, 06:24 PM UTC
Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.
- identified Jan 22, 2026, 08:19 PM UTC
The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.
- resolved Jan 22, 2026, 09:43 PM UTC
This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!
Notice January 9, 2026 Live Chat Support - Unable to Initiate a Chat and Slowness 2h 7m
Started Jan 09, 2026, 08:03 PM UTC· resolved Jan 09, 2026, 10:11 PM UTC
- investigating Jan 09, 2026, 08:03 PM UTC
We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
- monitoring Jan 09, 2026, 09:00 PM UTC
Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!
- resolved Jan 09, 2026, 10:11 PM UTC
Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!
Critical November 12, 2025 Account Access Issues 1h 44m Login
Started Nov 12, 2025, 12:49 AM UTC· resolved Nov 12, 2025, 02:34 AM UTC
- investigating Nov 12, 2025, 12:49 AM UTC
We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- identified Nov 12, 2025, 01:21 AM UTC
The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.
- monitoring Nov 12, 2025, 01:54 AM UTC
We're continuing to monitor stability on the platform. We've confirmed that outbound messages sent between 7PM EST - 8PM EST were held by the system, and will need to be resent from your account. Additionally, inbound messages sent to your account during this time would not have been received by the system. We apologize for any inconvenience this may have caused.
- resolved Nov 12, 2025, 02:34 AM UTC
We are happy to report this incident has been resolved. You should now be able to access your account as expected.
Major September 23, 2025 Delivery Issues - 10DLC Numbers & Receiving Two-Factor Authentication Codes 1h 21m Login, Incoming, Incoming, Outgoing and 1 more
Started Sep 23, 2025, 03:38 PM UTC· resolved Sep 23, 2025, 04:59 PM UTC
- investigating Sep 23, 2025, 03:38 PM UTC
Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.
- monitoring Sep 23, 2025, 04:13 PM UTC
The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.
- resolved Sep 23, 2025, 04:59 PM UTC
This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.
Major April 28, 2025 Login Errors 1h 34m Login
Started Apr 28, 2025, 04:04 PM UTC· resolved Apr 28, 2025, 05:38 PM UTC
- investigating Apr 28, 2025, 04:04 PM UTC
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- monitoring Apr 28, 2025, 04:36 PM UTC
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
- resolved Apr 28, 2025, 05:38 PM UTC
This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.
Minor February 4, 2025 Account Verification - SMS 1h 17m Login
Started Feb 04, 2025, 08:44 PM UTC· resolved Feb 04, 2025, 10:01 PM UTC
- investigating Feb 04, 2025, 08:44 PM UTC
We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- monitoring Feb 04, 2025, 09:08 PM UTC
A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.
- resolved Feb 04, 2025, 10:01 PM UTC
We are happy to report that this issue has been fully resolved.
Major January 28, 2025 Login Errors 1h 36m Login
Started Jan 28, 2025, 08:56 PM UTC· resolved Jan 28, 2025, 10:33 PM UTC
- investigating Jan 28, 2025, 08:56 PM UTC
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
- investigating Jan 28, 2025, 09:30 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 28, 2025, 10:02 PM UTC
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
- resolved Jan 28, 2025, 10:33 PM UTC
This issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!