SimpleTexting incident

Live Chat Support - Unable to Initiate a Chat and Slowness

Notice Resolved View vendor source →

SimpleTexting experienced a notice incident on January 9, 2026, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:03 PM UTC
Resolved
Jan 09, 2026, 10:11 PM UTC
Duration
2h 7m
Detected by Pingoru
Jan 09, 2026, 08:03 PM UTC

Update timeline

  1. investigating Jan 09, 2026, 08:03 PM UTC

    We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

  2. monitoring Jan 09, 2026, 09:00 PM UTC

    Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience!

  3. resolved Jan 09, 2026, 10:11 PM UTC

    Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!