SimpleTexting Outage History

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SimpleTexting had 10 outages in the last 2 years totaling 49h 54m of downtime — averaging 0.4 incidents per month.

There were 10 SimpleTexting outages since January 28, 2025 totaling 49h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.simpletexting.com

Minor September 9, 2026

Account Verification - AT&T SMS

Detected by Pingoru
Sep 09, 2026, 02:42 PM UTC
Resolved
Sep 09, 2026, 08:16 PM UTC
Duration
5h 33m
Affected: Login
Timeline · 6 updates
  1. investigating Sep 09, 2026, 02:42 PM UTC

    We are currently investigating reports of customers not receiving text messages to their AT&T devices as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected and we do not believe other carriers to be impacted. We will provide updates as soon as more information is available. We thank you for your patience during this time.

  2. investigating Sep 09, 2026, 02:42 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 09, 2026, 04:16 PM UTC

    Our team is continuing to work with carrier partners to resolve this issue, and we will post updates as we receive them. Email authentication is working as expected at this time.

  4. identified Sep 09, 2026, 06:32 PM UTC

    The issue has been identified with our carrier partners, and our team is actively working on a resolution. If you need access to your account but are still unable to receive 2FA messages, please contact [email protected]

  5. monitoring Sep 09, 2026, 07:52 PM UTC

    The team has pushed out a fix and we are monitoring for stability. If you are still having issues receiving 2FA codes, please reach out to support!

  6. resolved Sep 09, 2026, 08:16 PM UTC

    We are happy to report that 2FA codes are being delivered as expected and this issue has been fully resolved. If you have any other questions or issues, please reach out to our support team!

Read the full incident report →

Notice August 3, 2026

Live Chat Support - Unable to Initiate a Chat and Slowness

Detected by Pingoru
Aug 03, 2026, 02:31 PM UTC
Resolved
Aug 03, 2026, 05:29 PM UTC
Duration
2h 58m
Timeline · 3 updates
  1. investigating Aug 03, 2026, 02:31 PM UTC

    We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.

  2. monitoring Aug 03, 2026, 04:30 PM UTC

    Intercom has informed us they have implemented a fix and are monitoring the results. Customers have reported they are now able to initiate live chats with SimpleTexting teams. We'll continue monitoring and close this incident once we're confident live chats are working as expected. We apologize for the inconvenience and thank you for your patience.

  3. resolved Aug 03, 2026, 05:29 PM UTC

    Intercom has confirmed that all services are restored to normal. Live chats and emails are now working as expected. Please don’t hesitate to call our customer support team at (866) 259-1887 if you are seeing any further issues. Thanks for your patience and understanding this afternoon!

Read the full incident report →

Major June 24, 2026

Issues creating new accounts

Detected by Pingoru
Jun 24, 2026, 02:20 PM UTC
Resolved
Jun 25, 2026, 07:25 PM UTC
Duration
1d 5h
Affected: Login
Timeline · 4 updates
  1. investigating Jun 24, 2026, 02:20 PM UTC

    Users have reported issues with creating new SimpleTexting accounts and accessing their previously created free-trials. We are currently looking into the cause and scope of this issue. We hope to have the system fully operational as soon as possible.

  2. identified Jun 24, 2026, 03:23 PM UTC

    The issue impacting account creation and issues to existing free-trial accounts has been identified. A fix is currently being implemented by our engineering team.

  3. monitoring Jun 24, 2026, 04:52 PM UTC

    Issues preventing registration of new SimpleTexting free-trial accounts have been resolved. We are still investing an issue affecting inbound and outbound messaging on existing free-trial accounts. We will provide an update as progress is made on resolving this issue. Thank you for your patience!

  4. resolved Jun 25, 2026, 07:25 PM UTC

    We are happy to report our engineering team has resolved all issues affecting free-trial accounts. Some users who registered yesterday (6/24/26), may need the help of our support team to create a new trial account to continue trying out SimpleTexting. If your account is affected, you'll receive an email this afternoon. We apologize for the inconvenience this caused.

Read the full incident report →

Major May 18, 2026

Link Shortener Issues

Detected by Pingoru
May 18, 2026, 02:08 PM UTC
Resolved
May 18, 2026, 03:18 PM UTC
Duration
1h 9m
Affected: OutgoingOutgoing
Timeline · 4 updates
  1. investigating May 18, 2026, 02:08 PM UTC

    We're aware of persistent errors with opening links created with SimpleTexting's link shortener. Our engineering team is investigating the issue now, and plain-URLs will still be able to be opened at this time. We will provide updates as soon as more information is available. We thank you for your patience during this time.

  2. investigating May 18, 2026, 02:11 PM UTC

    Our developers have confirmed that links affected by this outage should be reachable once the issue has been resolved. We appreciate your patience as we continue working towards a full resolution.

  3. monitoring May 18, 2026, 02:51 PM UTC

    A fix has been implemented and links are now resolving properly, we are continuing to monitor the situation to confirm stability. Any link sent using our link shortener during this outage should now work as expected.

  4. resolved May 18, 2026, 03:18 PM UTC

    This incident has been resolved, and we have seen a full recovery from this issue. Please reach out to our support team if you continue to have any issues with links sent from your account.

Read the full incident report →

Critical April 25, 2026

Account Access Issues

Detected by Pingoru
Apr 25, 2026, 02:14 PM UTC
Resolved
Apr 25, 2026, 05:22 PM UTC
Duration
3h 7m
Affected: Login
Timeline · 5 updates
  1. investigating Apr 25, 2026, 02:14 PM UTC

    We're aware of persistent errors with logging in and loading SimpleTexting accounts. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

  2. identified Apr 25, 2026, 04:07 PM UTC

    The issue has been identified and a fix is being implemented by our engineering team. We will post updates once that fix has been implemented while we monitor. Outgoing messaging is not impacted at this time.

  3. monitoring Apr 25, 2026, 04:42 PM UTC

    The issue was identified and a fix has been implemented. Thanks for your patience as we investigate further and work to confirm the issue is resolved.

  4. monitoring Apr 25, 2026, 04:48 PM UTC

    The issue was identified and the fix implemented appears to be working across the platform. Thanks for your patience as we investigate further and monitor to confirm the issue is resolved.

  5. resolved Apr 25, 2026, 05:22 PM UTC

    We are happy to report this incident has been resolved. You should now be able to access your account as expected.

Read the full incident report →

Minor January 22, 2026

Outbound SMS & MMS - Message Review Delays

Detected by Pingoru
Jan 22, 2026, 06:24 PM UTC
Resolved
Jan 22, 2026, 09:43 PM UTC
Duration
3h 18m
Affected: OutgoingOutgoing
Timeline · 3 updates
  1. investigating Jan 22, 2026, 06:24 PM UTC

    Due to a technical issue, messages held for review before sending are experiencing delays. Our Support Team is working swiftly to review and release these messages. We will continue working to identify and implement a fix, and we apologize for any inconvenience this may cause.

  2. identified Jan 22, 2026, 08:19 PM UTC

    The issue has been identified and a fix is being implemented. While our team continues to release any pending messages as swiftly as possible, delays may still be occurring. Thank you for your patience while we work to get this issue resolved.

  3. resolved Jan 22, 2026, 09:43 PM UTC

    This incident has been resolved. We can confirm that messages needing further review are routing into our tool properly, and are now being reviewed as we receive them. No messages should have been lost during this time. Thank you for your understanding this afternoon!

Read the full incident report →

Major September 23, 2025

Delivery Issues - 10DLC Numbers & Receiving Two-Factor Authentication Codes

Detected by Pingoru
Sep 23, 2025, 03:38 PM UTC
Resolved
Sep 23, 2025, 04:59 PM UTC
Duration
1h 21m
Affected: LoginIncomingIncomingOutgoingOutgoing
Timeline · 3 updates
  1. investigating Sep 23, 2025, 03:38 PM UTC

    Users with 10DLC local area code numbers are experiencing delivery issues for both inbound and outbound messages. At this time, users are also experiencing issues receiving two-factor authentication codes when logging into their accounts. Currently, both inbound and outbound messages on Toll-free numbers remain operational. We are investigating this issue as quickly as possible and will post updates as we work to get this resolved. We apologize for any inconvenience.

  2. monitoring Sep 23, 2025, 04:13 PM UTC

    The issue was identified and a fix has been implemented. Both inbound and outbound messages sent during this time should now be delivering. Additionally, codes for Two-Factor Authentication should be received as expected. We will continue monitoring the results. Thanks for your patience as we work to confirm this is resolved.

  3. resolved Sep 23, 2025, 04:59 PM UTC

    This incident has been resolved. We can confirm messaging for 10DLC numbers and delivery of Two-Factor Authentication codes are working as expected. No messages should have been lost during this time.

Read the full incident report →

Major April 28, 2025

Login Errors

Detected by Pingoru
Apr 28, 2025, 04:04 PM UTC
Resolved
Apr 28, 2025, 05:38 PM UTC
Duration
1h 34m
Affected: Login
Timeline · 3 updates
  1. investigating Apr 28, 2025, 04:04 PM UTC

    We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.

  2. monitoring Apr 28, 2025, 04:36 PM UTC

    A fix has been implemented and we are monitoring the status. Thank you again for your patience!

  3. resolved Apr 28, 2025, 05:38 PM UTC

    This issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.

Read the full incident report →

Minor February 4, 2025

Account Verification - SMS

Detected by Pingoru
Feb 04, 2025, 08:44 PM UTC
Resolved
Feb 04, 2025, 10:01 PM UTC
Duration
1h 17m
Affected: Login
Timeline · 3 updates
  1. investigating Feb 04, 2025, 08:44 PM UTC

    We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.

  2. monitoring Feb 04, 2025, 09:08 PM UTC

    A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.

  3. resolved Feb 04, 2025, 10:01 PM UTC

    We are happy to report that this issue has been fully resolved.

Read the full incident report →