Simbase incident
Connectivity Issue Affecting Blue & Yellow SIM Profiles
Simbase experienced a notice incident on August 21, 2026 affecting Data Connectivity and Data Connectivity, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 21, 2026, 12:29 PM UTC
We are currently investigating a potential connectivity issue affecting SIMs using the Blue and Yellow profiles. The issue is not yet confirmed, and our team is actively investigating the situation. We will provide further updates as soon as more information becomes available.
- investigating Aug 21, 2026, 01:31 PM UTC
Our team continues to investigate the potential connectivity issue affecting Blue and Yellow profile SIMs. The issue is still under investigation, and we are working to identify the root cause. We will provide another update as soon as we have more information.
- identified Aug 21, 2026, 01:43 PM UTC
Our team continues to investigate the connectivity issue affecting Blue and Yellow profile SIMs. We have identified increased network traffic that may be contributing to the issue and are investigating further. We have also implemented additional capacity controls to help protect the broader network while the investigation continues. We are starting to see signs of service recovery, although some impact may still be present. We will provide another update as soon as we have more information.
- monitoring Aug 21, 2026, 03:24 PM UTC
We are seeing full service recovery across the system, and connectivity has been restored for affected SIMs. Our team continues to closely monitor the network to ensure stability and will take further action if needed.
- resolved Aug 21, 2026, 04:08 PM UTC
This incident has been resolved.