Simbase incident

[External] - Inbound call issues to UK numbers

Notice Resolved View vendor source →

Simbase experienced a notice incident on September 21, 2026, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2026, 02:01 PM UTC
Resolved
Sep 21, 2026, 03:41 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 21, 2026, 02:01 PM UTC

Update timeline

  1. investigating Sep 21, 2026, 02:01 PM UTC

    Inbound calls to UK DDi numbers are not working Affected countries: GB

  2. investigating Sep 21, 2026, 02:01 PM UTC

    [2026-09-21 14:00:39] - Incident status was updated. Summary: Reports received of inbound calls not working to UK DDI numbers. Engineers are currently investigating the issue.

  3. identified Sep 21, 2026, 02:41 PM UTC

    [2026-09-21 14:23:49] - Incident status was updated. Summary: A ticket has been raised with the upstream supplier who is currently investigating the issue. Further updates will be provided as the investigation progresses.

  4. monitoring Sep 21, 2026, 02:41 PM UTC

    [2026-09-21 14:31:29] - Incident status was updated. Summary: A fix has been implemented and monitoring is ongoing.

  5. resolved Sep 21, 2026, 03:41 PM UTC

    [2026-09-21 15:32:09] - Incident status was updated. Summary: No further issues have been observed. The incident appears to be resolved with normal service operations restored.