Simbase experienced a notice incident on July 24, 2026 affecting Data Connectivity and Data Connectivity and 1 more component, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 09:21 AM UTC
Incident Update – Investigating We are currently investigating an issue causing a degradation to data services that is affecting new network interactions. Impact: Some devices may experience issues establishing new data connections. Existing active sessions remain unaffected. Our engineering teams are actively working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available. Affected SIM profiles: Black , Green
- investigating Jul 24, 2026, 09:23 AM UTC
We are continuing to investigate this issue.
- investigating Jul 24, 2026, 09:35 AM UTC
We are continuing to investigate this issue.
- investigating Jul 24, 2026, 09:41 AM UTC
[2026-07-24 09:04:40] - Incident status was updated. Summary: Data service degradation affecting new network interactions. Devices may experience issues with new connections while existing sessions remain unaffected. Teams are working to restore service.
- identified Jul 24, 2026, 10:21 AM UTC
[2026-07-24 10:16:05] - Incident status was updated. Summary: An upstream signaling provider is experiencing an ongoing issue affecting the global roaming network, resulting in global service degradation. Customers may experience service degradation and existing active sessions may also be affected. The situation is being continuously monitored with active communication maintained with the upstream provider's NOC team.
- monitoring Jul 24, 2026, 01:41 PM UTC
[2026-07-24 13:32:02] - Incident status was updated. Summary: The incident is now in the recovery phase with normal operations expected to resume shortly. Some customers may continue to experience intermittent service degradation and existing active sessions may remain affected during the recovery period. The situation is being monitored closely with the upstream signaling provider.
- resolved Jul 24, 2026, 03:01 PM UTC
[2026-07-24 14:46:00] - Incident status was updated. Summary: The upstream signaling provider incident has been fully resolved. Connectivity has returned to normal levels and all services are operating as expected following thorough monitoring and validation.