Resolved after 3 hours 39 minutes, on July 21, 2026.
[2026-07-21 13:25:44] - Incident status was updated. Summary: All testing has been successful and the full fix has been deployed. The incident has been resolved.
Update timeline
- investigating Jul 21, 2026, 10:01 AM UTC
Investigating reports of mobile-originated SMS messages with no content. Affected countries: XX
- investigating Jul 21, 2026, 10:01 AM UTC
[2026-07-21 09:43:00] - Incident status was updated. Summary: Investigation underway for reports of mobile-originated SMS messages being delivered without content. Further updates to follow.
- investigating Jul 21, 2026, 10:21 AM UTC
[2026-07-21 10:06:40] - Incident status was updated. Summary: Engineers are continuing to investigate the incident. No estimated time to resolution is currently available.
- identified Jul 21, 2026, 10:41 AM UTC
[2026-07-21 10:35:40] - Incident status was updated. Summary: Engineers have isolated the problem and are continuing to work on a resolution. An estimated time to resolution will be provided in a future update.
- investigating Jul 21, 2026, 11:41 AM UTC
[2026-07-21 11:31:46] - Incident status was updated. Summary: Engineers are continuing to work on a fix with no estimated time to resolution currently available.
- investigating Jul 21, 2026, 12:41 PM UTC
[2026-07-21 12:36:08] - Incident status was updated. Summary: A fix has been implemented and is currently being monitored. Initial results appear positive, with ongoing testing and monitoring in progress.
- resolved Jul 21, 2026, 01:41 PM UTC
[2026-07-21 13:25:44] - Incident status was updated. Summary: All testing has been successful and the full fix has been deployed. The incident has been resolved.
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