Simbase experienced a minor incident on June 11, 2026 affecting Data Connectivity, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2026, 10:21 AM UTC
Data service degradation affecting Green SIM profile. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Affected countries: XX
- investigating Jun 11, 2026, 10:41 AM UTC
[2026-06-11 10:06:45] - Incident status was updated. Summary: Investigating degradation in data service performance. Devices may have difficulty establishing new data sessions. Existing sessions remain unaffected. Actively monitoring the situation.
- identified Jun 11, 2026, 12:00 PM UTC
[2026-06-11 11:48:59] - Incident status was updated. Summary: Performance degradation affecting data services for devices on a specific IMSI range has been identified. Devices may experience difficulties establishing new data sessions, while existing active sessions remain unaffected. Engineering teams are actively working to resolve the issue and the situation is being continuously monitored.
- identified Jun 11, 2026, 02:01 PM UTC
[2026-06-11 13:53:36] - Incident status was updated. Summary: Gradual recovery observed for performance degradation affecting data services. Some devices may still experience intermittent difficulties establishing new data sessions while recovery continues. Existing active sessions remain unaffected. Engineering teams remain actively engaged working toward full resolution.
- resolved Jun 11, 2026, 03:21 PM UTC
[2026-06-11 15:09:31] - Incident status was updated. Summary: The incident has been resolved and service is being closely monitored.