Simbase incident

[External] - Data session establishment issues on Blue SIM profile

Notice Resolved View vendor source →

Simbase experienced a notice incident on June 10, 2026, lasting 8h. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 09:21 AM UTC
Resolved
Jun 10, 2026, 05:21 PM UTC
Duration
8h
Detected by Pingoru
Jun 10, 2026, 09:21 AM UTC

Update timeline

  1. investigating Jun 10, 2026, 09:21 AM UTC

    Devices are experiencing failures when establishing data sessions on 4G networks using the Blue SIM profile. The issue is affecting a limited number of devices and is being investigated with the network operator. Affected countries: XX

  2. investigating Jun 10, 2026, 09:41 AM UTC

    [2026-06-10 09:10:19] - Incident status was updated. Summary: Investigating data session establishment failures on 4G network affecting a limited number of devices. Issue appears related to a previous fix and work is ongoing to identify and resolve the problem.

  3. monitoring Jun 10, 2026, 03:41 PM UTC

    [2026-06-10 15:23:10] - Incident status was updated. Summary: A fix has been applied to address the connectivity issue. Session counts are recovering and the situation continues to be monitored.

  4. resolved Jun 10, 2026, 05:21 PM UTC

    [2026-06-10 17:18:52] - Incident status was updated. Summary: The issue has been resolved with devices continuing to recover. A formal root cause analysis is pending and will be shared once available.