Simbase experienced a minor incident on May 14, 2026, lasting 4h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 14, 2026, 05:01 PM UTC
Devices may experience difficulties establishing new data sessions on Green SIM profile. Existing sessions remain unaffected. Affected countries: XX
- investigating May 14, 2026, 05:01 PM UTC
[2026-05-14 16:45:40] - Incident status was updated. Summary: Investigating degradation in data service performance. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected. Working to identify the cause and resolve the issue.
- identified May 14, 2026, 05:01 PM UTC
[2026-05-14 16:58:21] - Incident status was updated. Summary: Data service performance degradation identified for specific devices. New data sessions may experience difficulties while existing sessions remain unaffected. Investigation ongoing to identify root cause and implement resolution.
- identified May 14, 2026, 07:00 PM UTC
[2026-05-14 19:00:42] - Incident status was updated. Summary: Data service performance degradation identified affecting new data session establishment. Existing sessions remain unaffected. Issue has been confirmed and resolution is in progress with active monitoring ongoing.
- resolved May 14, 2026, 09:21 PM UTC
[2026-05-14 21:07:34] - Incident status was updated. Summary: Services have been recovered and data services are operating normally. The situation continues to be monitored to ensure service stability.