Simbase incident

[External] - Data service degradation

Minor Ongoing View vendor source →

Simbase is currently experiencing a minor incident, which began 2h ago. The vendor's full update timeline is below.

Started
May 14, 2026, 05:01 PM UTC
Resolved
Ongoing
Duration
● 1h 39m
Detected by Pingoru
May 14, 2026, 05:01 PM UTC

Update timeline

  1. identified May 14, 2026, 05:01 PM UTC

    Devices may experience difficulties establishing new data sessions on Green SIM profile. Existing sessions remain unaffected. Affected countries: XX

  2. investigating May 14, 2026, 05:01 PM UTC

    [2026-05-14 16:45:40] - Incident status was updated. Summary: Investigating degradation in data service performance. Devices may experience difficulties establishing new data sessions, while existing sessions remain unaffected. Working to identify the cause and resolve the issue.

  3. identified May 14, 2026, 05:01 PM UTC

    [2026-05-14 16:58:21] - Incident status was updated. Summary: Data service performance degradation identified for specific devices. New data sessions may experience difficulties while existing sessions remain unaffected. Investigation ongoing to identify root cause and implement resolution.