Is Silverfort down?

We are moving the Silverfort cloud services for the EU region to a new, more resilient platform. For most of the maintenance window, nothing changes. At the moment of the switch, Silverfort components that keep a persistent connection to our cloud (desktop and server agents, and the Silverfort app) may disconnect and reconnect once, automatically, within seconds. Authentication and MFA requests continue to be served, and a request in flight at that moment may take a few extra seconds. No service addresses, IP addresses, or certificates will change, and no action is required on your side.

We wanted to flag intermittent service disruptions in our US region caused by a cloud infrastructure issue. Impact: Some US-region customers may experience brief interruptions (typically a few minutes) in Domain Controller connectivity since 05:00 UTC on Oct 25. Other regions are not affected. Status: Investigating. Working with our cloud provider. The service is currently operating normally.

We have identified the root cause and are implementing a fix.

The issue has been resolved. All systems are now operating normally. We will continue to actively monitor the service to make sure everything remains stable.

Between 09:42 and 10:45 UTC on 18 October, customers in several regions experienced failed or undelivered multi-factor authentication requests and intermittent connectivity errors in the Silverfort desktop application. Users in these regions may have been unable to complete authentication and access protected resources during this window. Impact was most severe in the US and Australia. The cause was a service update that did not behave as expected under production load. We rolled back the update and confirmed full service restoration at 10:45 UTC. A full root cause analysis will be published within seven business days. Authentication security was not affected. All impacted requests failed closed: no access was granted without successful verification. No customer action is required. If you continue to see authentication failures, contact Silverfort Support. We are reviewing our deployment and monitoring processes to prevent a recurrence.