SignWell incident

Document sending encountering temporary deliverability issues

Notice Resolved View vendor source →

SignWell experienced a notice incident on September 16, 2025 affecting Docsketch Service, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 08:45 PM UTC
Resolved
Sep 16, 2025, 09:00 PM UTC
Duration
14m
Detected by Pingoru
Sep 16, 2025, 08:45 PM UTC

Affected components

Docsketch Service

Update timeline

  1. investigating Sep 16, 2025, 04:42 PM UTC

    We are working on a way to resume deliverability.

  2. monitoring Sep 16, 2025, 09:28 PM UTC

    We monitoring email deliverability.

  3. resolved Sep 16, 2025, 11:07 PM UTC

    Our email service provider has resolved the issue, and all queued-up emails have been delivered.