SignWell experienced a minor incident on March 30, 2026 affecting Docsketch Service, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Docsketch Service
Update timeline
- investigating Mar 30, 2026, 07:41 PM UTC
We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.
- investigating Mar 30, 2026, 08:03 PM UTC
We are continuing to investigate this issue.
- identified Mar 30, 2026, 08:07 PM UTC
We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.
- resolved Mar 30, 2026, 08:09 PM UTC
This incident has been resolved.