SignWell incident
Document sending encountering temporary deliverability issues
Notice Vendor's status page →
Resolved after 4 hours 18 minutes, affecting Docsketch Service, on September 16, 2025.
Our email service provider has resolved the issue, and all queued-up emails have been delivered.
Affected components
Docsketch Service
Update timeline
- investigating Sep 16, 2025, 04:42 PM UTC
We are working on a way to resume deliverability.
- monitoring Sep 16, 2025, 09:28 PM UTC
We monitoring email deliverability.
- resolved Sep 16, 2025, 11:07 PM UTC
Our email service provider has resolved the issue, and all queued-up emails have been delivered.
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Amazon Web Services