Resolved after 6 hours 18 minutes, affecting Docsketch Service, on November 18, 2025.
Our third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Nov 18, 2025, 12:14 PM UTC
We're experiencing a service interruption due to a widespread third-party outage. Our team is monitoring the situation and will update you as it's resolved.
- identified Nov 18, 2025, 12:21 PM UTC
Our services may be slow or unavailable due to an ongoing outage with one of our third-party providers. We'll update this page as the situation improves.
- identified Nov 18, 2025, 01:18 PM UTC
Our services continue to be slow or unavailable due to an ongoing outage with one of our third-party providers. We're actively working on a fix.
- monitoring Nov 18, 2025, 02:46 PM UTC
Our third-party provider is seeing traffic recovery and we're monitoring our services closely. We'll continue to provide updates as the situation develops.
- monitoring Nov 18, 2025, 03:03 PM UTC
Our third-party provider has resolved their issues and traffic is returning to normal. Our systems are handling the load as expected. We continue to monitor closely.
- monitoring Nov 18, 2025, 04:26 PM UTC
Our third-party provider has fixed their issues and traffic is returning to normal. We're continuing to accept traffic and process signatures as usual. We're monitoring both our systems and the provider's updates closely.
- resolved Nov 18, 2025, 06:33 PM UTC
Our third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed.
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