SignWell incident
Service Notice: AWS Outage Affecting Integrations and Support
SignWell experienced a notice incident on October 20, 2025 affecting Docsketch Service, lasting 8h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:38 PM UTC
We're currently affected by a major outage from AWS. Core SignWell signing features remain operational, but you may experience slower performance with some integrations and third-party connections. Our Helpdesk provider is also affected, so support response times may be delayed. We'll post updates as services recover.
- monitoring Oct 20, 2025, 05:15 PM UTC
Our Helpdesk provider is recovering and we've begun processing pending tickets and requests. Core SignWell signing features remain operational. Some integrations may still experience slower performance as AWS services continue to stabilize.
- monitoring Oct 20, 2025, 08:22 PM UTC
Support tickets are being processed normally. We're monitoring AWS recovery to ensure third-party integrations are fully restored, as they may rely on the affected region. SignWell's core services have remained available throughout the incident. We're continuing to monitor and confirm all upstream services are fully recovered with no risk of the outage impacting other AWS regions.
- resolved Oct 21, 2025, 01:01 AM UTC
AWS has given the all-clear on their status page and affected third-party services have recovered. Support tickets are being processed normally and all SignWell services remained available throughout the incident. This incident is now closed.