SignWell Outage History

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SignWell had 6 outages in the last 2 years totaling 16h 2m of downtime — averaging 0.2 incidents per month.

There were 6 SignWell outages since July 10, 2024 totaling 16h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signwell.com

Minor March 30, 2026

Document Generation API

Detected by Pingoru
Mar 30, 2026, 07:41 PM UTC
Resolved
Mar 30, 2026, 08:09 PM UTC
Duration
28m
Affected: Docsketch Service
Timeline · 4 updates
  1. investigating Mar 30, 2026, 07:41 PM UTC

    We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.

  2. investigating Mar 30, 2026, 08:03 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 30, 2026, 08:07 PM UTC

    We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.

  4. resolved Mar 30, 2026, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 18, 2025

Network interruptions

Detected by Pingoru
Nov 18, 2025, 12:14 PM UTC
Resolved
Nov 18, 2025, 06:33 PM UTC
Duration
6h 18m
Affected: Docsketch Service
Timeline · 7 updates
  1. investigating Nov 18, 2025, 12:14 PM UTC

    We're experiencing a service interruption due to a widespread third-party outage. Our team is monitoring the situation and will update you as it's resolved.

  2. identified Nov 18, 2025, 12:21 PM UTC

    Our services may be slow or unavailable due to an ongoing outage with one of our third-party providers. We'll update this page as the situation improves.

  3. identified Nov 18, 2025, 01:18 PM UTC

    Our services continue to be slow or unavailable due to an ongoing outage with one of our third-party providers. We're actively working on a fix.

  4. monitoring Nov 18, 2025, 02:46 PM UTC

    Our third-party provider is seeing traffic recovery and we're monitoring our services closely. We'll continue to provide updates as the situation develops.

  5. monitoring Nov 18, 2025, 03:03 PM UTC

    Our third-party provider has resolved their issues and traffic is returning to normal. Our systems are handling the load as expected. We continue to monitor closely.

  6. monitoring Nov 18, 2025, 04:26 PM UTC

    Our third-party provider has fixed their issues and traffic is returning to normal. We're continuing to accept traffic and process signatures as usual. We're monitoring both our systems and the provider's updates closely.

  7. resolved Nov 18, 2025, 06:33 PM UTC

    Our third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed.

Read the full incident report →

Notice October 20, 2025

Service Notice: AWS Outage Affecting Integrations and Support

Detected by Pingoru
Oct 20, 2025, 04:38 PM UTC
Resolved
Oct 21, 2025, 01:01 AM UTC
Duration
8h 23m
Affected: Docsketch Service
Timeline · 4 updates
  1. identified Oct 20, 2025, 04:38 PM UTC

    We're currently affected by a major outage from AWS. Core SignWell signing features remain operational, but you may experience slower performance with some integrations and third-party connections. Our Helpdesk provider is also affected, so support response times may be delayed. We'll post updates as services recover.

  2. monitoring Oct 20, 2025, 05:15 PM UTC

    Our Helpdesk provider is recovering and we've begun processing pending tickets and requests. Core SignWell signing features remain operational. Some integrations may still experience slower performance as AWS services continue to stabilize.

  3. monitoring Oct 20, 2025, 08:22 PM UTC

    Support tickets are being processed normally. We're monitoring AWS recovery to ensure third-party integrations are fully restored, as they may rely on the affected region. SignWell's core services have remained available throughout the incident. We're continuing to monitor and confirm all upstream services are fully recovered with no risk of the outage impacting other AWS regions.

  4. resolved Oct 21, 2025, 01:01 AM UTC

    AWS has given the all-clear on their status page and affected third-party services have recovered. Support tickets are being processed normally and all SignWell services remained available throughout the incident. This incident is now closed.

Read the full incident report →

Notice September 16, 2025

Document sending encountering temporary deliverability issues

Detected by Pingoru
Sep 16, 2025, 08:45 PM UTC
Resolved
Sep 16, 2025, 09:00 PM UTC
Duration
14m
Affected: Docsketch Service
Timeline · 3 updates
  1. investigating Sep 16, 2025, 04:42 PM UTC

    We are working on a way to resume deliverability.

  2. monitoring Sep 16, 2025, 09:28 PM UTC

    We monitoring email deliverability.

  3. resolved Sep 16, 2025, 11:07 PM UTC

    Our email service provider has resolved the issue, and all queued-up emails have been delivered.

Read the full incident report →

Major April 3, 2025

Main Website Outage Due to High Load

Detected by Pingoru
Apr 03, 2025, 01:00 PM UTC
Resolved
Apr 03, 2025, 08:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 03, 2025, 01:00 PM UTC

    We’re currently experiencing a temporary outage on our main website due to unusually high traffic. Our team is working to resolve the issue and restore full access as quickly as possible. In the meantime, you can still access the main app directly at: 👉 https://www.signwell.com/app/log_in Thank you for your patience — we’ll continue to post updates here as we make progress.

Read the full incident report →

Minor July 10, 2024

Document sending to microsoft mailboxes encountering temporary deliverability issues

Detected by Pingoru
Jul 10, 2024, 06:32 PM UTC
Resolved
Jul 10, 2024, 07:11 PM UTC
Duration
38m
Affected: Docsketch Service
Timeline · 2 updates
  1. identified Jul 10, 2024, 06:32 PM UTC

    We've contacted Microsoft regarding this issue are are working on a way to resume re-establish deliverability to these mailboxes in a more immediate way.

  2. resolved Jul 10, 2024, 07:11 PM UTC

    Deliverability to microsoft email accounts has been re-established. Sorry for the inconvenience!

Read the full incident report →