SignWell Outage History

Started Jul 23, 2026, 04:11 PM UTC· resolved Jul 23, 2026, 06:54 PM UTC

1. investigating Jul 23, 2026, 04:11 PM UTC

   A third-party provider involved in applying digital certificates to completed documents is currently experiencing an outage. Documents can still be sent, signed, and completed normally. We're currently investigating.

2. identified Jul 23, 2026, 04:39 PM UTC

   We've confirmed the issue is caused by an upstream certificate problem with a third-party digital certification provider. We are applying changes to restore document completion. Documents are completing as usual. Embedded digital certificate remains delayed. All other functionality is unaffected.

3. identified Jul 23, 2026, 05:11 PM UTC

   The upstream issue with the third-party provider has been resolved. Documents continue to be processed and digital signing is operating normally again. We're monitoring to confirm stable operation and verifying that no documents with embedded digital certificates are delayed.

4. monitoring Jul 23, 2026, 06:11 PM UTC

   We continue to monitor operations and are verifying that no previously completed documents with embedded digital certificates are delayed.

5. resolved Jul 23, 2026, 06:54 PM UTC

   This incident is resolved. The upstream issue with the third-party provider has been fixed, and digital signing is operating normally. All previously delayed documents have been signed with their embedded digital certificates. Thank you for your patience.

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Started Jun 04, 2026, 10:44 PM UTC· resolved Jun 05, 2026, 12:54 AM UTC

1. investigating Jun 04, 2026, 10:44 PM UTC

   We're currently experiencing email sending delays due to an issue with our third-party email provider. Emails may take longer than usual to arrive. We're actively monitoring the situation and will post an update as soon as we have more information.

2. identified Jun 04, 2026, 11:03 PM UTC

   Update: We've identified an upstream issue with our email provider. We're working on rerouting notifications through an alternate path to restore normal delivery.

3. monitoring Jun 04, 2026, 11:28 PM UTC

   Update: We've successfully switched email routing and notifications are being delivered we're continuing to monitor delivery to confirm everything remains stable.

4. monitoring Jun 04, 2026, 11:46 PM UTC

   Update: Our primary email provider is recovering. Documents that weren't re-sent are now being processed and will be delivered shortly. We're continuing to monitor until all queued emails have gone out.

5. monitoring Jun 05, 2026, 12:40 AM UTC

   Resolved: The backlog of queued messages has been fully sent and email delivery has returned to normal from our main email provider. System performance is back to its expected state. We'll continue monitoring for a while longer to confirm everything remains optimal. Thank you for your patience while we worked through this issue.

6. resolved Jun 05, 2026, 12:54 AM UTC

   Resolved: This incident has been fully resolved. Our email provider has confirmed recovery on their end, the backlog of queued messages has been delivered, and email sending has returned to normal performance. We've verified delivery is stable after an extended monitoring period. Thank you for your patience while we worked through this issue.

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Started Mar 30, 2026, 07:41 PM UTC· resolved Mar 30, 2026, 08:09 PM UTC

1. investigating Mar 30, 2026, 07:41 PM UTC

   We are currently investigating reports of errors affecting document generation for custom customers via the API. Some API requests may be failing or returning unexpected errors during this time.

2. investigating Mar 30, 2026, 08:03 PM UTC

   We are continuing to investigate this issue.

3. identified Mar 30, 2026, 08:07 PM UTC

   We have identified the cause of this issue. A WAF (Web Application Firewall) rule was incorrectly blocking API requests for some customers.

4. resolved Mar 30, 2026, 08:09 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:14 PM UTC· resolved Nov 18, 2025, 06:33 PM UTC

1. investigating Nov 18, 2025, 12:14 PM UTC

   We're experiencing a service interruption due to a widespread third-party outage. Our team is monitoring the situation and will update you as it's resolved.

2. identified Nov 18, 2025, 12:21 PM UTC

   Our services may be slow or unavailable due to an ongoing outage with one of our third-party providers. We'll update this page as the situation improves.

3. identified Nov 18, 2025, 01:18 PM UTC

   Our services continue to be slow or unavailable due to an ongoing outage with one of our third-party providers. We're actively working on a fix.

4. monitoring Nov 18, 2025, 02:46 PM UTC

   Our third-party provider is seeing traffic recovery and we're monitoring our services closely. We'll continue to provide updates as the situation develops.

5. monitoring Nov 18, 2025, 03:03 PM UTC

   Our third-party provider has resolved their issues and traffic is returning to normal. Our systems are handling the load as expected. We continue to monitor closely.

6. monitoring Nov 18, 2025, 04:26 PM UTC

   Our third-party provider has fixed their issues and traffic is returning to normal. We're continuing to accept traffic and process signatures as usual. We're monitoring both our systems and the provider's updates closely.

7. resolved Nov 18, 2025, 06:33 PM UTC

   Our third-party provider has resolved their network issues and our services are operating normally. We're accepting traffic and processing signatures as usual. This incident is now closed.

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Started Oct 20, 2025, 04:38 PM UTC· resolved Oct 21, 2025, 01:01 AM UTC

1. identified Oct 20, 2025, 04:38 PM UTC

   We're currently affected by a major outage from AWS. Core SignWell signing features remain operational, but you may experience slower performance with some integrations and third-party connections. Our Helpdesk provider is also affected, so support response times may be delayed. We'll post updates as services recover.

2. monitoring Oct 20, 2025, 05:15 PM UTC

   Our Helpdesk provider is recovering and we've begun processing pending tickets and requests. Core SignWell signing features remain operational. Some integrations may still experience slower performance as AWS services continue to stabilize.

3. monitoring Oct 20, 2025, 08:22 PM UTC

   Support tickets are being processed normally. We're monitoring AWS recovery to ensure third-party integrations are fully restored, as they may rely on the affected region. SignWell's core services have remained available throughout the incident. We're continuing to monitor and confirm all upstream services are fully recovered with no risk of the outage impacting other AWS regions.

4. resolved Oct 21, 2025, 01:01 AM UTC

   AWS has given the all-clear on their status page and affected third-party services have recovered. Support tickets are being processed normally and all SignWell services remained available throughout the incident. This incident is now closed.

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Started Sep 16, 2025, 04:42 PM UTC· resolved Sep 16, 2025, 09:00 PM UTC

1. investigating Sep 16, 2025, 04:42 PM UTC

   We are working on a way to resume deliverability.

2. monitoring Sep 16, 2025, 09:28 PM UTC

   We monitoring email deliverability.

3. resolved Sep 16, 2025, 11:07 PM UTC

   Our email service provider has resolved the issue, and all queued-up emails have been delivered.

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Started Apr 03, 2025, 08:30 AM UTC· resolved Apr 03, 2025, 08:30 AM UTC

1. resolved Apr 03, 2025, 01:00 PM UTC

   We’re currently experiencing a temporary outage on our main website due to unusually high traffic. Our team is working to resolve the issue and restore full access as quickly as possible. In the meantime, you can still access the main app directly at: 👉 https://www.signwell.com/app/log_in Thank you for your patience — we’ll continue to post updates here as we make progress.

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