signNow incident

Error when sending a document

Minor Resolved View vendor source →

signNow experienced a minor incident on May 27, 2026 affecting Web, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2026, 11:26 PM UTC
Resolved
May 28, 2026, 12:54 AM UTC
Duration
1h 27m
Detected by Pingoru
May 27, 2026, 11:26 PM UTC

Affected components

Web

Update timeline

  1. investigating May 27, 2026, 11:26 PM UTC

    Some users are getting an error message, "There's a problem sending the invite," when sending a document.

  2. identified May 27, 2026, 11:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 11:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 12:54 AM UTC

    This incident has been resolved.