signNow incident
Some users may encounter issues while using the SignNow managed package in Salesforce
Minor Vendor's status page →
Resolved after 12 hours 11 minutes, affecting Integrations, on January 30, 2025.
We are continuing to monitor for any further issues.
Affected components
Integrations
Update timeline
- investigating Jan 30, 2025, 11:20 PM UTC
Getting an error Error "SignNow Token Status code -500 Status - Internal Server Error "Could not find user in DB. Please make sure you are registered logged in user on SignNow Salesforce App before using this endpoint."
- identified Jan 31, 2025, 12:14 AM UTC
It seems the issue was with the Mongo database, and the developers are investigating it.
- monitoring Jan 31, 2025, 12:28 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 31, 2025, 11:31 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 31, 2025, 11:31 AM UTC
This incident has been resolved.
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