Resolved after 1 hour 40 minutes, affecting Platform (Platform), on September 22, 2026.
Reconnection resolved. Team confirms no impact on devices. Majority of devices already running on new gateway and were not impacted in any way.
Affected components
Platform (Platform)
Update timeline
- investigating Sep 22, 2026, 03:20 PM UTC
We are currently experiencing multiple reconnects on the legacy device gateway. No devices or their playback are affected.
- investigating Sep 22, 2026, 04:00 PM UTC
Team found the issue rooted in extensive memory usage. Deploying a production patch.
- resolved Sep 22, 2026, 05:00 PM UTC
Reconnection resolved. Team confirms no impact on devices. Majority of devices already running on new gateway and were not impacted in any way.
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