signageOS Outage History

We are currently experiencing an issue with Bulk Provisioning. Devices cannot be provisioned in bulk at the moment. Our team is investigating, and we will post an update as soon as we have more information. Other platform features are not affected.

We have identified the cause of the Bulk Provisioning issue and are working on a fix. We will post another update when the fix is deployed.

We have identified the cause of the Bulk Provisioning issue and are working on a fix. We will post another update when the fix is deployed.

We have implemented the fix. The rollout is being prepared. We will post another update when the fix is deployed.

We are detecting an issue in device online status detection system. Device's may show incorrect online status. Devices themselves are not affected.

We are currently experiencing multiple reconnects on the legacy device gateway. No devices or their playback are affected.

Team found the issue rooted in extensive memory usage. Deploying a production patch.

We detected degradation of the service that propagates certain policy changes to devices, namely changes in applets, runners and plugins. Expect these to be delivered with a delay to devices. No data is lost.

We are detecting degrated performance for certain actions in the system that may lead to API returning 504. The team is investigating the cause.

Applet and Smart Builder builds taking longer than usual. Investigating the root cause.

Issue identified as a faulty Autoscaler, DevOps team is manually scalling services to load balance the traffic

System is back to normal, team is continue monitoring the system.

Some organizations might see wrong device plans in the Box UI. This is a cosmetic issue, not affecting production devices.

A fix has been implemented and we are monitoring the results.