signageOS Outage History
signageOS is up right nowPingoru has recorded 10 incidents for signageOS: 10 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 2 of 744 (0%) |
| September 2026 | 2 | 2 of 720 (0%) |
| October 2026 | 2 | 1 of 525 (0%) |
Incidents, newest first
Minor October 20, 2026 Bulk Provisioning devices may be delayed 33m
Started Oct 20, 2026, 09:14 PM UTC· resolved Oct 20, 2026, 09:47 PM UTC
- investigating Oct 20, 2026, 09:14 PM UTC
We are currently experiencing an issue with Bulk Provisioning. Devices cannot be provisioned in bulk at the moment. Our team is investigating, and we will post an update as soon as we have more information. Other platform features are not affected.
- investigating Oct 20, 2026, 09:17 PM UTC
We have identified the cause of the Bulk Provisioning issue and are working on a fix. We will post another update when the fix is deployed.
- investigating Oct 20, 2026, 09:17 PM UTC
We have identified the cause of the Bulk Provisioning issue and are working on a fix. We will post another update when the fix is deployed.
- investigating Oct 20, 2026, 09:33 PM UTC
We have implemented the fix. The rollout is being prepared. We will post another update when the fix is deployed.
- resolved Oct 20, 2026, 09:47 PM UTC
A fix has been released and the queues have been processed. We are monitoring the situation.
Minor October 8, 2026 Degradation of device online status reporting 10m API (API), Box (Box), Platform (Platform)
Started Oct 08, 2026, 02:09 PM UTC· resolved Oct 08, 2026, 02:20 PM UTC
- investigating Oct 08, 2026, 02:09 PM UTC
We are detecting an issue in device online status detection system. Device's may show incorrect online status. Devices themselves are not affected.
- resolved Oct 08, 2026, 02:20 PM UTC
We found and fixed the issue. Everything is back to normal.
Minor September 22, 2026 Legacy Gateway experience frequent reconnecting 1h 40m Platform (Platform)
Started Sep 22, 2026, 03:20 PM UTC· resolved Sep 22, 2026, 05:00 PM UTC
- investigating Sep 22, 2026, 03:20 PM UTC
We are currently experiencing multiple reconnects on the legacy device gateway. No devices or their playback are affected.
- investigating Sep 22, 2026, 04:00 PM UTC
Team found the issue rooted in extensive memory usage. Deploying a production patch.
- resolved Sep 22, 2026, 05:00 PM UTC
Reconnection resolved. Team confirms no impact on devices. Majority of devices already running on new gateway and were not impacted in any way.
Minor September 18, 2026 Propagation of some device policy changes degraded – Platform (Platform)
Started Sep 18, 2026, 03:40 PM UTC· resolved Sep 18, 2026, 03:40 PM UTC
- investigating Sep 18, 2026, 03:40 PM UTC
We detected degradation of the service that propagates certain policy changes to devices, namely changes in applets, runners and plugins. Expect these to be delivered with a delay to devices. No data is lost.
Minor August 27, 2026 Degraded performance of some API requests and other actions – API (API), Box (Box)
Started Aug 27, 2026, 10:45 PM UTC· resolved Aug 27, 2026, 10:45 PM UTC
- investigating Aug 27, 2026, 10:45 PM UTC
We are detecting degrated performance for certain actions in the system that may lead to API returning 504. The team is investigating the cause.
Minor August 27, 2026 Investigating lengthly building process of Smart Builder and Applets 2h 25m Platform (Platform)
Started Aug 27, 2026, 06:00 PM UTC· resolved Aug 27, 2026, 08:25 PM UTC
- investigating Aug 27, 2026, 06:00 PM UTC
Applet and Smart Builder builds taking longer than usual. Investigating the root cause.
- investigating Aug 27, 2026, 07:43 PM UTC
Issue identified as a faulty Autoscaler, DevOps team is manually scalling services to load balance the traffic
- investigating Aug 27, 2026, 08:12 PM UTC
System is back to normal, team is continue monitoring the system.
- resolved Aug 27, 2026, 08:25 PM UTC
Autoscaling issue was resolved. All systems are good.
Minor July 8, 2026 Incorrect Device Plans in Box – Box (Box)
Started Jul 08, 2026, 11:00 AM UTC· resolved Jul 08, 2026, 11:00 AM UTC
- investigating Jul 08, 2026, 11:00 AM UTC
Some organizations might see wrong device plans in the Box UI. This is a cosmetic issue, not affecting production devices.
Minor April 22, 2026 Degradation of SmartBuilder Tizen builds –
Started Apr 22, 2026, 08:12 PM UTC· resolved Apr 22, 2026, 08:12 PM UTC
- resolved Apr 22, 2026, 08:12 PM UTC
We find the root cause and deployed a fix.
Minor February 10, 2026 AWS CloudFront DNS Resolution Issue Impacting Upload Endpoint 57m Upload (Upload)
Started Feb 10, 2026, 09:46 PM UTC· resolved Feb 10, 2026, 10:44 PM UTC
- identified Feb 10, 2026, 09:46 PM UTC
We are currently experiencing an issue affecting our upload endpoint due to a global DNS resolution issue on AWS CloudFront. In some countries, CloudFront DNS is not resolving correctly, which is preventing certain requests reaching the upload service. This issue may also...
- resolved Feb 10, 2026, 10:44 PM UTC
AWS team resolved the Cloudfront DNS issue. We can confirm that all systems are back online.
Minor January 8, 2026 Degradation in incoming traffic 55m API (API), Box (Box)
Started Jan 08, 2026, 01:05 AM UTC· resolved Jan 08, 2026, 02:00 AM UTC
- identified Jan 08, 2026, 01:05 AM UTC
We are experiencing degradation in processing incoming traffic from devices and other clients. Operation of devices is not affected, only the ability to push changes to them or receive updates about their status.
- investigating Jan 08, 2026, 01:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 08, 2026, 02:00 AM UTC
This incident has been resolved.