Showpad Outage History

Showpad is up right now

Showpad had 13 outages in the last 2 years totaling 985h 53m of downtime — averaging 0.5 incidents per month.

There were 13 Showpad outages since July 31, 2025 totaling 985h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.showpad.com

Major August 19, 2026

Degraded performance

Detected by Pingoru
Aug 19, 2026, 03:21 PM UTC
Resolved
Aug 19, 2026, 04:49 PM UTC
Duration
1h 27m
Affected: Showpad CoachShowpad ContentShowpad Platform
Timeline · 6 updates
  1. investigating Aug 19, 2026, 03:21 PM UTC

    We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.

  2. investigating Aug 19, 2026, 03:23 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 19, 2026, 03:41 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 19, 2026, 03:42 PM UTC

    Issue has been identified, systems are recovering, and we are monitoring the recovery.

  5. monitoring Aug 19, 2026, 04:12 PM UTC

    Issues with the Content side of the Platform have been resolved. Coach issues remain and our team is working on restoring access.

  6. resolved Aug 19, 2026, 04:49 PM UTC

    Issues resolved and all pages should be operational again.

Read the full incident report →

Critical April 16, 2026

System error on Coach courses and paths

Detected by Pingoru
Apr 16, 2026, 05:01 AM UTC
Resolved
Apr 16, 2026, 01:51 PM UTC
Duration
8h 50m
Affected: Showpad CoachShowpad ContentShowpad PlatformAPI & Integrations
Timeline · 4 updates
  1. investigating Apr 16, 2026, 05:01 AM UTC

    Users accessing My Assignments may encounter an error page. We are currently investigating this issue and will provide regular updates on our progress

  2. investigating Apr 16, 2026, 06:26 AM UTC

    We are continuing to investigate this issue internally and with our AWS partners

  3. investigating Apr 16, 2026, 06:46 AM UTC

    This issue also impacts some non-Coach functions, such as Page editing. We are continuing to investigate.

  4. resolved Apr 16, 2026, 01:51 PM UTC

    The issue impacting Coach courses and paths, and some non-Coach functions, is now resolved. We apologize for the trouble and thank you for your patience.

Read the full incident report →

Minor April 2, 2026

Share content not loading

Detected by Pingoru
Apr 02, 2026, 11:40 AM UTC
Resolved
Apr 02, 2026, 12:02 PM UTC
Duration
22m
Affected: Showpad Content
Timeline · 2 updates
  1. investigating Apr 02, 2026, 11:40 AM UTC

    Content in Shares is currently no loading and returns the 'Service unavailable' message. This only affects content in Shares. Shared Spaces remain unaffected. The issue is being investigated internally and will be resolved as soon as possible.

  2. resolved Apr 02, 2026, 12:02 PM UTC

    The issue with content not loading in Shares is now resolved. We apologize for the trouble and thank you for your patience.

Read the full incident report →

Minor March 13, 2026

Experience builder - limited functionality

Detected by Pingoru
Mar 13, 2026, 08:51 AM UTC
Resolved
Mar 13, 2026, 10:32 AM UTC
Duration
1h 41m
Affected: Showpad Content
Timeline · 3 updates
  1. identified Mar 13, 2026, 08:51 AM UTC

    We have identified an issue that impacts adding assets to an experience and are working to resolve this.

  2. monitoring Mar 13, 2026, 09:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 13, 2026, 10:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

File processing - degraded performance

Detected by Pingoru
Mar 12, 2026, 01:00 PM UTC
Resolved
Mar 12, 2026, 10:47 PM UTC
Duration
9h 47m
Affected: Showpad Content
Timeline · 5 updates
  1. identified Mar 12, 2026, 01:08 PM UTC

    We have identified an issue that is impacting the availability of files in the Library after uploading new files.

  2. identified Mar 12, 2026, 01:16 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 12, 2026, 01:30 PM UTC

    A temporary fix has been implemented. Newly uploaded files will be available in the Library once they are processed.

  4. monitoring Mar 12, 2026, 08:49 PM UTC

    Root issue has been resolved. We are monitoring the re-indexing of newly uploaded files, but should see these become available while working through indexing the backlog.

  5. resolved Mar 12, 2026, 10:47 PM UTC

    All files have been re-indexed.

Read the full incident report →

Major February 10, 2026

"This site can't be reached" error on Showpad

Detected by Pingoru
Feb 10, 2026, 09:05 PM UTC
Resolved
Feb 10, 2026, 10:39 PM UTC
Duration
1h 34m
Affected: Showpad Platform
Timeline · 5 updates
  1. investigating Feb 10, 2026, 09:05 PM UTC

    This error appears to be intermittent. We are currently working with our AWS partners to investigate this issue.

  2. investigating Feb 10, 2026, 09:06 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 10, 2026, 09:51 PM UTC

    AWS has verified that their initial effort on a portion of their affected subsystem was successful. They are actively working toward performing that mitigation across the system.

  4. monitoring Feb 10, 2026, 10:06 PM UTC

    We can confirm significant recovery for users affected by the "This site can't be reached" error. Please try refreshing the page and/or logging in again to access Showpad. Because of the time that it takes to propagate the fix, some users may still see the error. We are continuing to monitor the situation for more updates.

  5. resolved Feb 10, 2026, 10:39 PM UTC

    This incident has been resolved. Please refreshing the page and/or logging in again to access Showpad.

Read the full incident report →

Critical January 20, 2026

Showpad platform failing to load

Detected by Pingoru
Jan 20, 2026, 03:52 PM UTC
Resolved
Jan 20, 2026, 05:16 PM UTC
Duration
1h 23m
Affected: Showpad Platform
Timeline · 3 updates
  1. investigating Jan 20, 2026, 03:52 PM UTC

    Our engineering team is investigating an issue impacting the Showpad platform, both for users (the Web App) and administrators (the Admin App).

  2. investigating Jan 20, 2026, 04:44 PM UTC

    Our engineering team is still investigating the issue.

  3. resolved Jan 20, 2026, 05:16 PM UTC

    The issue has been resolved and the Showpad platform is back to normal. Reloading the page may be needed if the page contents do not load right away.

Read the full incident report →

Minor October 9, 2025

Errors encountered when saving Advanced Experiences

Detected by Pingoru
Oct 09, 2025, 04:08 PM UTC
Resolved
Oct 09, 2025, 04:56 PM UTC
Duration
48m
Affected: Showpad Content
Timeline · 3 updates
  1. investigating Oct 09, 2025, 04:08 PM UTC

    We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where the experience is stuck in a processing state. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.

  2. monitoring Oct 09, 2025, 04:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 9, 2025

Interrupted file processing

Detected by Pingoru
Oct 09, 2025, 01:53 PM UTC
Resolved
Oct 09, 2025, 04:05 PM UTC
Duration
2h 12m
Affected: Showpad Content
Timeline · 3 updates
  1. identified Oct 09, 2025, 01:53 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 09, 2025, 03:45 PM UTC

    This incident has been resolved.

  3. resolved Oct 09, 2025, 04:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

Error encountered when saving Mapper, Atom and Selector Experiences.

Detected by Pingoru
Sep 17, 2025, 07:25 PM UTC
Resolved
Sep 17, 2025, 07:54 PM UTC
Duration
28m
Affected: Showpad Content
Timeline · 3 updates
  1. investigating Sep 17, 2025, 07:25 PM UTC

    We are currently investigating an issue specific to saving advanced experiences (mapper, atom, selector) in Showpad, where an error can prevent the experience from processing. This does not impact standard experiences in Showpad. We will post back with updates as they are made available.

  2. identified Sep 17, 2025, 07:43 PM UTC

    An issue has been identified and our engineering team is working to test and release a fix for the behavior.

  3. resolved Sep 17, 2025, 07:54 PM UTC

    A fix has been released allowing Mapper, Atom and Selector Experiences to save as expected. We apologize for any interruptions this might have caused to your workflow and thank you for your patience as we resolved the issue.

Read the full incident report →

Major September 12, 2025

Showpad platform - Slow and failing requests

Detected by Pingoru
Sep 12, 2025, 04:17 PM UTC
Resolved
Sep 12, 2025, 04:45 PM UTC
Duration
28m
Affected: Showpad Platform
Timeline · 4 updates
  1. investigating Sep 12, 2025, 04:17 PM UTC

    The Showpad Platform is experiencing slowness and failing request. This is impacting both Admins and users. The issue is being investigated at the highest priority internally. We will post back with updates as they are made available.

  2. identified Sep 12, 2025, 04:25 PM UTC

    An issue has been identified by our engineering team and a fix is being rolled out. Once complete we will monitor the solution to ensure performance recovers.

  3. monitoring Sep 12, 2025, 04:30 PM UTC

    The fix has been rolled out and we are monitoring performance as it returns to normal levels.

  4. resolved Sep 12, 2025, 04:45 PM UTC

    Performance levels have returned to normal and the incident has been resolved. We apologize for any interruptions this might have caused and thank you for your patience as we resolved the issue.

Read the full incident report →

Major September 9, 2025

Slow and failing requests

Detected by Pingoru
Sep 09, 2025, 07:13 AM UTC
Resolved
Sep 09, 2025, 08:29 AM UTC
Duration
1h 16m
Affected: Showpad CoachShowpad ContentShowpad PlatformAPI & Integrations
Timeline · 2 updates
  1. investigating Sep 09, 2025, 07:13 AM UTC

    The Showpad Platform is experiencing slowness and failing request. The platform is slow for Admins and users. The issue is being investigated internally and will be resolved as soon as possible.

  2. resolved Sep 09, 2025, 08:29 AM UTC

    The issue has been resolved, and the service is working normally again. We apologize for the trouble and thank you for your patience.

Read the full incident report →

Minor July 31, 2025

[Scheduled] Showpad Platform Maintenance for customers using the Google Drive Connector

Detected by Pingoru
Jul 31, 2025, 05:38 PM UTC
Resolved
Sep 09, 2025, 01:10 PM UTC
Duration
39d 19h
Affected: API & Integrations
Timeline · 2 updates
  1. monitoring Jul 31, 2025, 05:38 PM UTC

    For customers using our Google Drive Connector integration, this is to inform you that our scheduled maintenance has been completed and you can now proceed with re-authenticating your Google Drive connection. Though it is working, the connection status may not update immediately after re-authorizing the connector with your Google credentials. If the status shows as "disconnected" after re-authorization, please check back later. It may take up to an hour for the status change to "connected" to appear.

  2. resolved Sep 09, 2025, 01:10 PM UTC

    This incident has been resolved.

Read the full incident report →