Showpad experienced a major incident on August 19, 2026 affecting Showpad Coach and Showpad Content and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 19, 2026, 03:21 PM UTC
We are currently investigating an issue that is causing platform-wide slowness across all areas of the platform, and may in some cases result in errors. Our team is actively investigating the root cause of the issue.
- investigating Aug 19, 2026, 03:23 PM UTC
We are continuing to investigate this issue.
- investigating Aug 19, 2026, 03:41 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 19, 2026, 03:42 PM UTC
Issue has been identified, systems are recovering, and we are monitoring the recovery.
- monitoring Aug 19, 2026, 04:12 PM UTC
Issues with the Content side of the Platform have been resolved. Coach issues remain and our team is working on restoring access.
- resolved Aug 19, 2026, 04:49 PM UTC
Issues resolved and all pages should be operational again.