Shoptet incident

Shoptet Pay – Fio Bank Connection Issues | Shoptet Pay – Potíže s propojením s Fio bankou

Shoptet experienced a minor incident on July 13, 2026 affecting Bank Connection, lasting 2h 38m. The incident has been resolved; the full update timeline is below.

Started: Jul 13, 2026, 08:56 AM UTC
Resolved: Jul 13, 2026, 11:34 AM UTC
Duration: 2h 38m
Detected by Pingoru: Jul 13, 2026, 08:56 AM UTC

Affected components

Bank Connection

Update timeline

investigating Jul 13, 2026, 08:56 AM UTC

We are currently investigating issues affecting the connection between Shoptet Pay and Fio Bank. This may cause delays in transaction matching. We are working with the bank to resolve the situation and will provide further updates as more information becomes available. Aktuálně prověřujeme potíže s propojením služby Shoptet Pay s Fio bankou. Situace může způsobovat zpoždění v párování transakcí. Na řešení spolupracujeme přímo s bankou a další informace zveřejníme, jakmile budou k dispozici.
resolved Jul 13, 2026, 11:34 AM UTC

The issue affecting the connection between Shoptet Pay and Fio Bank was related to the external integration between Salt Edge and Fio Bank. The issue has now been resolved, and transaction matching is operating normally again. We apologize for any inconvenience caused and thank you for your patience. Potíže s propojením služby Shoptet Pay s Fio bankou souvisely s externí integrací mezi společností Salt Edge a Fio bankou. Situace byla již vyřešena a párování transakcí nyní opět funguje standardně. Omlouváme se za případné komplikace a děkujeme za trpělivost.