Shoptet incident
Degraded performance of ... / Partial unavailability of ... / Unavailability of ... | Omezený výkon ... / Částečná nedostupnost ... / Nedostupnost ... | Obmedzený výkon ... / Čiastočná nedostupnosť ... / Nedostupnosť ...
Shoptet experienced a major incident on October 2, 2026 affecting Customer Support and Eshop Administration and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2026, 04:46 PM UTC
DESCRIPTION. We are actively investigating the issue to determine the cause. POPIS. Situaci dále prověřujeme a zjišťujeme podrobnosti. POPIS. Situáciu ďalej preverujeme a zisťujeme podrobnosti.
- monitoring Oct 02, 2026, 04:54 PM UTC
DESCRIPTION AND IMPACT. The issue has been already fixed and impacted system components are fully operational. We continue to monitor the situation closely. POPIS A DOPAD. Problém byl opraven a zasažené části systému jsou plně funkční. Situaci nadále pozorně sledujeme. POPIS A DOPAD. Problém bol opravený a zasiahnuté časti systému sú plne funkčné. Situáciu naďalej pozorne sledujeme.
- monitoring Oct 02, 2026, 05:06 PM UTC
We are continuing to monitor for any further issues.
- identified Oct 02, 2026, 05:07 PM UTC
DESCRIPTION. We have identified the cause of the issue and are currently working to resolve it. POPIS. Identifikovali jsme příčinu problému a na opravě usilovně pracujeme. POPIS. Identifikovali sme príčinu problému a na oprave usilovne pracujeme.
- resolved Oct 02, 2026, 05:22 PM UTC
This incident has been resolved.