Shiptheory Outage History

Shiptheory is up right now

Shiptheory had 23 outages in the last 2 years totaling 203h 39m of downtime — averaging 0.9 incidents per month.

There were 23 Shiptheory outages since August 7, 2025 totaling 203h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shiptheory.com

Major June 3, 2026

Shopify issue: Unable to process shipments

Detected by Pingoru
Jun 03, 2026, 12:46 PM UTC
Resolved
Jun 04, 2026, 02:52 PM UTC
Duration
1d 2h
Timeline · 4 updates
  1. investigating Jun 03, 2026, 12:46 PM UTC

    Some Shopify users have reported they are unable to process shipments. Error fetching order: message - Query not supported We are currently looking into the issue and will update this banner shortly.

  2. investigating Jun 03, 2026, 01:25 PM UTC

    Shopify is currently not operational - We have reached out to their support to make them aware - https://downdetector.co.uk/status/shopify/

  3. investigating Jun 04, 2026, 09:38 AM UTC

    We've made a change to ensure orders now pull through successfully from Shopify. Any failed orders can be retried to have the needed data pull through. If you're still seeing issues following this, please let us know.

  4. resolved Jun 04, 2026, 02:52 PM UTC

    We've now resolved the incident. Thanks for your patience.

Read the full incident report →

Major January 28, 2026

Missing Ebay Orders

Detected by Pingoru
Jan 28, 2026, 09:35 AM UTC
Resolved
Jan 29, 2026, 09:10 AM UTC
Duration
23h 35m
Timeline · 1 update
  1. resolved Jan 29, 2026, 09:10 AM UTC

    Ebay have resolved this issue. Thanks for your patience.

Read the full incident report →

Major October 23, 2025

504 Unable to Connect

Detected by Pingoru
Oct 23, 2025, 11:47 AM UTC
Resolved
Oct 23, 2025, 04:07 PM UTC
Duration
4h 19m
Timeline · 1 update
  1. resolved Oct 23, 2025, 04:07 PM UTC

    If any orders have not printed during this downtime, you can re-print them from inside Shiptheory, if you have orders that have not synced across to Shiptheory, please take the action that triggers them sending from your sales channel to Shiptheory. For example, if marking them as "Shipped" usually returns a tracking number / label, that would be the trigger. If you are sending orders from Shopify, you can use the "On-Demand" feature explained here: https://shiptheory.freshdesk.com/a/solutions/articles/24000090530

Read the full incident report →

Major October 20, 2025

Amazon Web Services Outage

Detected by Pingoru
Oct 20, 2025, 08:50 AM UTC
Resolved
Oct 21, 2025, 08:12 AM UTC
Duration
23h 22m
Timeline · 1 update
  1. resolved Oct 21, 2025, 08:12 AM UTC

    Amazon have now resolved the incident. Thanks for your patience.

Read the full incident report →

Major October 14, 2025

Unable to book over the API

Detected by Pingoru
Oct 14, 2025, 01:26 PM UTC
Resolved
Oct 14, 2025, 01:40 PM UTC
Duration
14m
Timeline · 1 update
  1. resolved Oct 14, 2025, 01:40 PM UTC

    We've now resolved the incident. API orders going forward will now book in successfully. Any failed shipments, please resend these with updated reference IDs, as these need to be unique from the failed shipments.

Read the full incident report →

Major September 30, 2025

Shiptheory.com downtime

Detected by Pingoru
Sep 30, 2025, 08:52 AM UTC
Resolved
Sep 30, 2025, 09:01 AM UTC
Duration
9m
Timeline · 1 update
  1. resolved Sep 30, 2025, 03:54 PM UTC

    Shiptheory suffered temporary downtime resulting in 503 error.

Read the full incident report →

Major September 22, 2025

DPD: Unable to ship

Detected by Pingoru
Sep 22, 2025, 02:14 PM UTC
Resolved
Sep 23, 2025, 07:42 AM UTC
Duration
17h 27m
Timeline · 1 update
  1. resolved Sep 23, 2025, 07:42 AM UTC

    DPD have now resolved the incident. Thanks for your patience.

Read the full incident report →

Major August 14, 2025

Unable to book with Pro Carrier

Detected by Pingoru
Aug 14, 2025, 09:07 AM UTC
Resolved
Aug 14, 2025, 11:23 AM UTC
Duration
2h 15m
Timeline · 1 update
  1. resolved Aug 14, 2025, 11:23 AM UTC

    Pro Carrier have resolved their issue and orders should book as expected going forward.

Read the full incident report →

Major August 7, 2025

Unable to connect to DPD

Detected by Pingoru
Aug 07, 2025, 10:19 AM UTC
Resolved
Aug 07, 2025, 11:43 AM UTC
Duration
1h 24m
Timeline · 1 update
  1. resolved Aug 07, 2025, 11:43 AM UTC

    DPD have now resolved the incident. Thanks for your patience.

Read the full incident report →