ShipRush Outage History

ShipRush is up right now

ShipRush had 7 outages in the last 2 years totaling 214h 22m of downtime — averaging 0.3 incidents per month.

There were 7 ShipRush outages since August 14, 2025 totaling 214h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shiprush.com

Critical June 26, 2026

FedEx servers returning various errors

Detected by Pingoru
Jun 26, 2026, 03:47 PM UTC
Resolved
Jun 26, 2026, 08:49 PM UTC
Duration
5h 2m
Affected: Carrier Functionality
Timeline · 3 updates
  1. identified Jun 26, 2026, 03:47 PM UTC

    FedEx servers are currently experiencing an major outage, returning errors for most users, including: Error obtaining the FedEx communication token. Please check your credentials FedEx support is aware of the issue and working to resolve it now.

  2. monitoring Jun 26, 2026, 07:09 PM UTC

    FedEx has released a fix for this issue, most users are able to rate and ship again successfully. If you are still seeing an error, please try again in a few minutes.

  3. resolved Jun 26, 2026, 08:49 PM UTC

    This issue should now be fully resolved.

Read the full incident report →

Critical February 16, 2026

ShipRush Desktop Security Token error

Detected by Pingoru
Feb 16, 2026, 03:59 PM UTC
Resolved
Feb 16, 2026, 06:06 PM UTC
Duration
2h 7m
Affected: ShipRush Web
Timeline · 3 updates
  1. identified Feb 16, 2026, 03:59 PM UTC

    ShipRush Desktop is currently returning a security error for many users. Our development team is aware of the issue and working to resolve it now. We apologize for the trouble and will update here once it's resolved.

  2. monitoring Feb 16, 2026, 05:09 PM UTC

    Development has released a fix for this issue, please try a shutdown and restart of your shipping computer, and you should be able to access ShipRush desktop again.

  3. resolved Feb 16, 2026, 06:06 PM UTC

    This issue should be fully resolved. Users will need to do a full shutdown and restart of their shipping computer to get past the error, but the rest will be automatic. Thank you for your patience.

Read the full incident report →

Major October 20, 2025

Amazon Outage

Detected by Pingoru
Oct 20, 2025, 03:14 PM UTC
Resolved
Oct 20, 2025, 08:54 PM UTC
Duration
5h 40m
Affected: Carrier FunctionalityEcommerce connectivity
Timeline · 2 updates
  1. identified Oct 20, 2025, 03:14 PM UTC

    Amazon Servers are currently experiencing an outage, causing slowdowns and errors in ShipRush for Amazon related processes like order management and Amazon shipping. Their support is aware of the issue and working to resolve it now, we will post an update here once we have confirmation it is fixed.

  2. resolved Oct 20, 2025, 08:54 PM UTC

    Amazon reports this issue should largely be resolved. Some users may see lingering delays as systems catch up.

Read the full incident report →

Major October 6, 2025

WWEX Server Errors

Detected by Pingoru
Oct 06, 2025, 07:26 PM UTC
Resolved
Oct 06, 2025, 08:45 PM UTC
Duration
1h 19m
Affected: Carrier Functionality
Timeline · 2 updates
  1. identified Oct 06, 2025, 07:26 PM UTC

    WWEX API Servers are currently experiencing an outage, preventing most shippers in ShipRush from getting rates or labels. Their support team is aware of the issue and working to resolve it now, we will update here when we have more to share.

  2. resolved Oct 06, 2025, 08:45 PM UTC

    WWEX Reports this issue should now be resolved.

Read the full incident report →

Major September 29, 2025

WWEX Shipments returning various errors

Detected by Pingoru
Sep 29, 2025, 04:48 PM UTC
Resolved
Sep 29, 2025, 08:45 PM UTC
Duration
3h 57m
Affected: Carrier Functionality
Timeline · 2 updates
  1. identified Sep 29, 2025, 04:48 PM UTC

    WWEX Servers are currently experiencing a minor outage, causing errors with both freight & parcel shipments for connected platforms like ShipRush. Their engineering team is aware of the issue and working on it now, we will update here when we have confirmation of a fix.

  2. resolved Sep 29, 2025, 08:45 PM UTC

    Most users are able to ship again successfully, though there still are periodic errors on WWEX servers. If you are still seeing an error, try again in 5-10 minutes.

Read the full incident report →

Minor August 14, 2025

UPS Rate Concern

Detected by Pingoru
Aug 14, 2025, 03:18 PM UTC
Resolved
Aug 14, 2025, 05:28 PM UTC
Duration
2h 10m
Affected: Carrier Functionality
Timeline · 2 updates
  1. identified Aug 14, 2025, 03:18 PM UTC

    UPS servers are currently experiencing an outage that is returning 90lb rates for most shipments. This is not specific to ShipRush but affecting all 3rd party applications. UPS Support has been notified and is working on the problem now, we will provide updates here when they are available.

  2. resolved Aug 14, 2025, 05:28 PM UTC

    UPS has just released a fix which looks to have resolved this rating issue. If you are still seeing high rates, try changing the carrier or service, then change it back and rate again.

Read the full incident report →

Major August 14, 2025

Issue with Etsy webstores

Detected by Pingoru
Aug 14, 2025, 01:58 PM UTC
Resolved
Aug 22, 2025, 04:03 PM UTC
Duration
8d 2h
Affected: Ecommerce connectivity
Timeline · 3 updates
  1. identified Aug 14, 2025, 01:58 PM UTC

    Etsy shippers may be seeing an error on their webstore, preventing new orders from downloading. Development is aware of the issue and working with Etsy now to get it solved. We will provide updates here when they are available.

  2. monitoring Aug 14, 2025, 05:36 PM UTC

    An update has been made to allow orders to download again, but there is a chance this issue could return. Development continues review, we will provide an update again here when we are confident the issue is full resolved.

  3. resolved Aug 22, 2025, 04:03 PM UTC

    A changes has been checked in for this concern, and it should be resolved for all Etsy users now.

Read the full incident report →