ShipRush experienced a major incident on August 14, 2025 affecting Ecommerce connectivity, lasting 8d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Ecommerce connectivity
Update timeline
- identified Aug 14, 2025, 01:58 PM UTC
Etsy shippers may be seeing an error on their webstore, preventing new orders from downloading. Development is aware of the issue and working with Etsy now to get it solved. We will provide updates here when they are available.
- monitoring Aug 14, 2025, 05:36 PM UTC
An update has been made to allow orders to download again, but there is a chance this issue could return. Development continues review, we will provide an update again here when we are confident the issue is full resolved.
- resolved Aug 22, 2025, 04:03 PM UTC
A changes has been checked in for this concern, and it should be resolved for all Etsy users now.