ShipRush experienced a critical incident on June 26, 2026 affecting Carrier Functionality, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Functionality
Update timeline
- identified Jun 26, 2026, 03:47 PM UTC
FedEx servers are currently experiencing an major outage, returning errors for most users, including: Error obtaining the FedEx communication token. Please check your credentials FedEx support is aware of the issue and working to resolve it now.
- monitoring Jun 26, 2026, 07:09 PM UTC
FedEx has released a fix for this issue, most users are able to rate and ship again successfully. If you are still seeing an error, please try again in a few minutes.
- resolved Jun 26, 2026, 08:49 PM UTC
This issue should now be fully resolved.