ShipRush experienced a critical incident on February 16, 2026 affecting ShipRush Web, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
ShipRush Web
Update timeline
- identified Feb 16, 2026, 03:59 PM UTC
ShipRush Desktop is currently returning a security error for many users. Our development team is aware of the issue and working to resolve it now. We apologize for the trouble and will update here once it's resolved.
- monitoring Feb 16, 2026, 05:09 PM UTC
Development has released a fix for this issue, please try a shutdown and restart of your shipping computer, and you should be able to access ShipRush desktop again.
- resolved Feb 16, 2026, 06:06 PM UTC
This issue should be fully resolved. Users will need to do a full shutdown and restart of their shipping computer to get past the error, but the rest will be automatic. Thank you for your patience.