ShipRush experienced a major incident on October 20, 2025 affecting Carrier Functionality and Ecommerce connectivity, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier FunctionalityEcommerce connectivity
Update timeline
- identified Oct 20, 2025, 03:14 PM UTC
Amazon Servers are currently experiencing an outage, causing slowdowns and errors in ShipRush for Amazon related processes like order management and Amazon shipping. Their support is aware of the issue and working to resolve it now, we will post an update here once we have confirmation it is fixed.
- resolved Oct 20, 2025, 08:54 PM UTC
Amazon reports this issue should largely be resolved. Some users may see lingering delays as systems catch up.