ShipRush experienced a major incident on September 29, 2025 affecting Carrier Functionality, lasting 3h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Carrier Functionality
Update timeline
- identified Sep 29, 2025, 04:48 PM UTC
WWEX Servers are currently experiencing a minor outage, causing errors with both freight & parcel shipments for connected platforms like ShipRush. Their engineering team is aware of the issue and working on it now, we will update here when we have confirmation of a fix.
- resolved Sep 29, 2025, 08:45 PM UTC
Most users are able to ship again successfully, though there still are periodic errors on WWEX servers. If you are still seeing an error, try again in 5-10 minutes.