ShipRush Outage History

ShipRush Desktop is currently returning a security error for many users. Our development team is aware of the issue and working to resolve it now. We apologize for the trouble and will update here once it's resolved.

Amazon Servers are currently experiencing an outage, causing slowdowns and errors in ShipRush for Amazon related processes like order management and Amazon shipping. Their support is aware of the issue and working to resolve it now, we will post an update here once we have confirmation it is fixed.

WWEX API Servers are currently experiencing an outage, preventing most shippers in ShipRush from getting rates or labels. Their support team is aware of the issue and working to resolve it now, we will update here when we have more to share.

WWEX Servers are currently experiencing a minor outage, causing errors with both freight & parcel shipments for connected platforms like ShipRush. Their engineering team is aware of the issue and working on it now, we will update here when we have confirmation of a fix.

UPS servers are currently experiencing an outage that is returning 90lb rates for most shipments. This is not specific to ShipRush but affecting all 3rd party applications. UPS Support has been notified and is working on the problem now, we will provide updates here when they are available.

Etsy shippers may be seeing an error on their webstore, preventing new orders from downloading. Development is aware of the issue and working with Etsy now to get it solved. We will provide updates here when they are available.

There is currently an issue that is preventing users from having their labels properly sent to their toolbox for printing. Development is aware of the issue and working to resolve it now.

QuickBooks Online is currently experiencing a server outage, preventing some users from getting new invoices, or from shipped invoices from updating successfully. Intuit support is aware of the issue and working to resolve it now, we will provide updates here once it has passed.

Updates from Intuit can also be found here: https://status.quickbooks.intuit.com/

UPS Servers are currently experiencing a partial outage, resulting in timeout and other errors when rating and shipping. Their support team is aware of the issue and working to resolve it now. We will post updates here as they are available.

WWEX Servers are currently experiencing an outage, causing errors or delays in rating and shipping for all WWEX & WWEX LTL shipments. Their support is aware of the issue and working to resolve it now.

FedEx servers are currently experiencing a general outage, affecting all web shippers. This is causing slowness and various errors when attempting to rate & ship FedEx services. Their support is aware of the issue and working to resolve it now, we will post updates here as they are available.

Many desktop users are seeing unusual errors when attempting to ship, and many web users are seeing slowdowns and issues with automation rules. This is related to an outage within larger web hosts going on right now. The ShipRush development team is doing what they can to help address this problem, we will post updates here are they are available.

Improvements have been made for this issue, but work is still underway and some users may be seeing delays in label print or similar operations. We will provide additional updates as they are available.

The Intuit / QuickBooks Online servers are currently experiencing an outage, preventing many users from downloading new orders and updating shipped orders from ShipRush. Their support team is aware of the issue and working on it now. In the meantime we can suggest using Clipboard shipping to quickly copy address information from QBO.com into ShipRush: https://shiprush.help.descartesservices.com/productivity-tips We will post updates here as they are available.

Some shippers are seeing that ShipRush Web is slow to respond for rating and shipping right now. Some users are experiencing timeout errors as well. Development is monitoring the situation, but it appears to be due to slowdown of major carriers such as FedEx and USPS, likely due to the shipping volume they are handling today. Development will continue to work to make ShipRush run as smoothly as is possible, but some slowdowns are unavoidable currently. We will post updates here as we have them.

Many users are experiencing delays, timeouts and errors when accessing My.ShipRush.com. Development is aware of the issue and working to have it resolved as soon as possible. We will post updates here as soon as they are available.

UPS Servers are currently experiencing an outage, preventing rating and shipping for many users inside of ShipRush. Errors include 500 Internal Server Error, UPS: Unexpected error, and similar. UPS support is aware of the issue and working to resolve it now. We will post updates here as soon as they are available.

UPS notes this is related to their Address Validation system. Disabling address validation in settings may help with processing orders in the meantime for some users. This outage is still ongoing.

The errors include: The USPS Endorsement value provided is not valid. Valid values are 1, 2, 3 and 4. [120064] This error is specific to the UPS SurePost service only and is currently under investigation by development. We will post updates here as they arrive; we suggest using non-surepost services in the meantime.

Our primary USPS postage provider, EasyPost, is currently experiencing a server outage. This is preventing many users from getting rates or labels successfully. Updates will be posted to https://www.easypoststatus.com/ first, but we will also note here when it is resolved. Thank you.

FedEx servers are currently experiencing a partial outage, affecting all shippers. This is causing slowness or errors in both FedEx shipping, and when rate shopping including FedEx services. FedEx support is aware of the issue and working to resolve it now.

UPS.com web servers are currently entirely down for all users. Rating and shipping is unavailable. UPS Support is aware of the issue and working to resolve it now, we will post updates here as they are avilable.

Many users are getting unusual errors when shipping and rating FedEx, or are seeing long delays for a response. There is currently an outage on the FedEx server side that their engineering is working to resolve. We will post updates here as soon as we have them.