ShippyPro Outage History
ShippyPro major outage · 2 active incidents · 1 long-running issue View live status →Pingoru has recorded 325 incidents for ShippyPro: 324 in the last 12 months and 134 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 39 | 633 of 720 (88%) |
| May 2026 | 38 | 173 of 744 (23%) |
| June 2026 | 42 | 414 of 720 (58%) |
| July 2026 | 48 | 339 of 744 (46%) |
| August 2026 | 44 | 667 of 744 (90%) |
| September 2026 | 44 | 441 of 720 (61%) |
| October 2026 | 40 | 370 of 584 (63%) |
Incidents, newest first
Critical June 5, 2026 DHLParcelDEShipping: label creation temporarily unavailable 30m DHLParcelDEShipping
Started Jun 05, 2026, 04:23 AM UTC· resolved Jun 05, 2026, 04:53 AM UTC
- investigating Jun 05, 2026, 04:23 AM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved Jun 05, 2026, 04:53 AM UTC
This incident has been resolved.
Major June 4, 2026 CDiscount malfunction affecting order synchronization 3d 22h Cdiscount
Started Jun 04, 2026, 10:00 AM UTC· resolved Jun 08, 2026, 08:17 AM UTC
- identified Jun 04, 2026, 10:00 AM UTC
CDiscount has reported an issue affecting order synchronization via their API. Their technical teams are currently investigating and working on a fix. The marketplace has also confirmed that Seller Performance teams have been informed to prevent any penalties related to this incident. We will share further updates as they become available.
- resolved Jun 08, 2026, 08:17 AM UTC
The issue affecting order synchronization via the CDiscount API has been resolved. CDiscount has confirmed that the incident has been addressed and order synchronization is now operating normally.
Minor June 1, 2026 Registering high failure rates on Webhooks 33m ShippyPro API & Webhooks
Started Jun 01, 2026, 05:08 PM UTC· resolved Jun 01, 2026, 05:41 PM UTC
- investigating Jun 01, 2026, 05:08 PM UTC
We're seeing a high amount of failures on Webhook functions. We're investigating the issue.
- resolved Jun 01, 2026, 05:41 PM UTC
Our automated detection systems detected a disruption in an upstream third-party provider affecting webhooks sent by our platform. They have now almost fully recovered, but we'll monitor the evolution of the situation to ensure our customer's operation are not affected.
Critical May 29, 2026 Delivengo: label creation temporarily unavailable 3h 6m Delivengo
Started May 29, 2026, 09:48 AM UTC· resolved May 29, 2026, 12:55 PM UTC
- investigating May 29, 2026, 09:48 AM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved May 29, 2026, 12:55 PM UTC
This incident has been resolved.
Critical May 26, 2026 MondialRelay: label creation temporarily unavailable 1h 30m MondialRelay
Started May 26, 2026, 04:18 AM UTC· resolved May 26, 2026, 05:48 AM UTC
- investigating May 26, 2026, 04:18 AM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved May 26, 2026, 05:48 AM UTC
This incident has been resolved.
Notice May 19, 2026 ShippyPro API documentation unavailable 1h 19m
Started May 19, 2026, 03:35 PM UTC· resolved May 19, 2026, 04:54 PM UTC
- identified May 19, 2026, 03:35 PM UTC
The service that hosts ShippyPro's API documentation is currently experiencing issues - ShippyPro's API and Webhooks work as normal, only the documentation ins unavailable. We are already in touch with the support team of our host.
- identified May 19, 2026, 03:37 PM UTC
The service that hosts ShippyPro's API documentation is currently experiencing issues - ShippyPro's API and Webhooks work as normal, only the documentation is unavailable. We are already in touch with the support team of our host.
- monitoring May 19, 2026, 03:54 PM UTC
Our API documentation is now back online - We will keep the situation monitored.
- resolved May 19, 2026, 04:54 PM UTC
Our API documentation is fully back online and this issue is now resolved.
Critical May 18, 2026 Paack: label creation temporarily unavailable 29m Paack
Started May 18, 2026, 03:03 PM UTC· resolved May 18, 2026, 03:33 PM UTC
- investigating May 18, 2026, 03:03 PM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved May 18, 2026, 03:33 PM UTC
This incident has been resolved.
Minor May 12, 2026 SDA label creation temporary unavailable 2m SDA
Started May 12, 2026, 08:51 AM UTC· resolved May 12, 2026, 08:53 AM UTC
- investigating May 12, 2026, 08:51 AM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved May 12, 2026, 08:53 AM UTC
This incident has been resolved.
Minor May 11, 2026 PosteDeliveryBusiness label creation issues 1d 20h PosteDeliveryBusiness
Started May 11, 2026, 10:44 AM UTC· resolved May 13, 2026, 07:37 AM UTC
- identified May 11, 2026, 10:44 AM UTC
The label creation with PDB can return this error: "Da rielaborare: Carrier server error. Status Code: 500. Invalid XML format" We already contacted the carrier to receibe more information
- identified May 11, 2026, 12:28 PM UTC
The label creation with PDB can return this error: "Da rielaborare: Carrier server error. Status Code: 500. Invalid XML format" Poste Italiane confirmed they are working to deploy a solution for this anomaly
- resolved May 13, 2026, 07:37 AM UTC
This incident has been resolved.
Critical May 5, 2026 Sagawa: label creation temporarily unavailable 1d 15h Sagawa
Started May 05, 2026, 09:28 AM UTC· resolved May 07, 2026, 01:08 AM UTC
- investigating May 05, 2026, 09:28 AM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved May 07, 2026, 01:08 AM UTC
This incident has been resolved.
Critical April 30, 2026 Posti: label creation temporarily unavailable 15h 22m Posti
Started Apr 30, 2026, 05:53 PM UTC· resolved May 01, 2026, 09:16 AM UTC
- investigating Apr 30, 2026, 05:53 PM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved May 01, 2026, 09:16 AM UTC
This incident has been resolved.
Critical April 30, 2026 USPSv2: label creation temporarily unavailable 1h USPSv2
Started Apr 30, 2026, 05:28 PM UTC· resolved Apr 30, 2026, 06:28 PM UTC
- investigating Apr 30, 2026, 05:28 PM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved Apr 30, 2026, 06:28 PM UTC
This incident has been resolved.
Critical April 30, 2026 DPDPortugal: label creation temporarily unavailable 3h 1m DPDPortugal
Started Apr 30, 2026, 07:38 AM UTC· resolved Apr 30, 2026, 10:40 AM UTC
- investigating Apr 30, 2026, 07:38 AM UTC
The service is experiencing some outages, your orders might be impacted.
Critical April 27, 2026 PostNord: label creation temporarily unavailable 1h 40m PostNord
Started Apr 27, 2026, 06:23 AM UTC· resolved Apr 27, 2026, 08:03 AM UTC
- investigating Apr 27, 2026, 06:23 AM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved Apr 27, 2026, 08:03 AM UTC
This incident has been resolved.
Major April 24, 2026 DHL Connect label creation temporarily unavailable 2h 6m DHLConnect
Started Apr 24, 2026, 06:39 AM UTC· resolved Apr 24, 2026, 08:46 AM UTC
- identified Apr 24, 2026, 06:39 AM UTC
The server of the carrier has an outage. They are working to deploy a fix as soon as possible.
- resolved Apr 24, 2026, 08:46 AM UTC
This incident has been resolved.
Minor April 21, 2026 Rates Not Displayed for Shipments on platform 15m ShippyPro Platform (UI)
Started Apr 21, 2026, 09:47 AM UTC· resolved Apr 21, 2026, 10:02 AM UTC
- investigating Apr 21, 2026, 09:47 AM UTC
We have identified an issue affecting carrier rate retrieval during shipment creation on platform. Our team is working on a fix
- resolved Apr 21, 2026, 10:02 AM UTC
The issue affecting carrier rate retrieval during shipment creation has been resolved. All services are now operating normally.
Notice April 20, 2026 Test CTT – CTT
Started Apr 20, 2026, 10:17 AM UTC· resolved Apr 20, 2026, 10:17 AM UTC
- resolved Apr 20, 2026, 10:17 AM UTC
This incident has been resolved.
Critical April 16, 2026 Restoring carrier 8s DHLeCommerceThailand, GlsPl
Started Apr 16, 2026, 02:33 PM UTC· resolved Apr 16, 2026, 02:33 PM UTC
- investigating Apr 16, 2026, 02:33 PM UTC
We are currently investigating this issue.
- resolved Apr 16, 2026, 02:33 PM UTC
This incident has been resolved.
Minor April 16, 2026 QZ Tray not working as expected 5d 2h ShippyPro Platform (UI)
Started Apr 16, 2026, 08:15 AM UTC· resolved Apr 21, 2026, 10:18 AM UTC
- monitoring Apr 16, 2026, 08:15 AM UTC
The latest Chrome update may have disabled the setting "app on device" (settings->privacy and security) Enable the option again to use QZ Tray
- resolved Apr 21, 2026, 10:18 AM UTC
The latest Chrome update may have disabled the setting "app on device" (settings->privacy and security) Enable the option again to use QZ Tray
Minor April 14, 2026 Degraded Performance on a selection of carriers 2h 55m
Started Apr 14, 2026, 03:42 PM UTC· resolved Apr 14, 2026, 06:38 PM UTC
- identified Apr 14, 2026, 03:42 PM UTC
We're aware of degraded performance for some carriers. Our team has identified the issue and is actively working to resolve it. You may notice slight delays on the affected carriers, but the majority of services remain fully operational. We'll post updates as we progress toward full restoration. Thank you for your patience.
- identified Apr 14, 2026, 04:55 PM UTC
We've identified the root cause of the problem on the carriers and are currently deploying a fix We'll share another update shortly once the rollout is complete
- resolved Apr 14, 2026, 06:38 PM UTC
The fix has been successfully deployed, and all carriers are now operating normally
Minor April 14, 2026 QZ.tray is not working as expected 6h 14m ShippyPro Platform (UI)
Started Apr 14, 2026, 08:47 AM UTC· resolved Apr 14, 2026, 03:01 PM UTC
- investigating Apr 14, 2026, 08:47 AM UTC
We are aware of an outage for QZ.tray tool. We are actively investigating the root cause of this anomaly.
- monitoring Apr 14, 2026, 09:12 AM UTC
QZ.tray seems to work as intended. Please delete the cache of your browser, or use a different browser.
- resolved Apr 14, 2026, 03:01 PM UTC
This incident has been resolved.
Critical April 6, 2026 Speedy: label creation temporarily unavailable 11h 14m Speedy
Started Apr 06, 2026, 04:48 PM UTC· resolved Apr 07, 2026, 04:03 AM UTC
- investigating Apr 06, 2026, 04:48 PM UTC
The service is experiencing some outages, your orders might be impacted.
- resolved Apr 07, 2026, 04:03 AM UTC
This incident has been resolved.
Critical April 1, 2026 DHL Parcel SOAP API Deprecation Notice 204d 1h DHLParcel
Started Apr 01, 2026, 07:06 AM UTC· resolved Oct 22, 2026, 08:56 AM UTC
- identified Apr 01, 2026, 07:06 AM UTC
DHL has announced that the current DHL Parcel integration (SOAP) will be permanently deprecated by May 31 2026. All customers using DHL Parcel must migrate to DHL Parcel DE Shipping (REST) before the shutdown window. For migration instructions, please refer to our DHL Parcel DE Shipping integration guide: https://shorturl.at/rktMo
- resolved Oct 22, 2026, 08:56 AM UTC
This incident has been resolved.
Critical March 30, 2026 FedEx SOAP API Deprecation Notice 205d 22h FEDEX, FedExv2
Started Mar 30, 2026, 10:19 AM UTC· resolved Oct 22, 2026, 08:56 AM UTC
- identified Mar 30, 2026, 10:19 AM UTC
FedEx has confirmed the phased shutdown of their SOAP API by June 1, 2026. All customers using FedEx integration must migrate to FedEx REST API (FedExv2) before the shutdown window. For migration instructions, please refer to our FedExv2 integration guide https://shorturl.at/j6t6k
- resolved Oct 22, 2026, 08:56 AM UTC
This incident has been resolved.
Minor March 27, 2026 Automation and Notifications are not working as expected 5h 38m ShippyPro SMS Notifications, ShippyPro WhatsApp Notifications, ShippyPro Email Notifications, ShippyPro Automation
Started Mar 27, 2026, 08:07 AM UTC· resolved Mar 27, 2026, 01:46 PM UTC
- investigating Mar 27, 2026, 08:07 AM UTC
We are experiencing a slowdown on the system that is preventing Automation and Notification from working as expected. We are investigating, more info will come soon
- investigating Mar 27, 2026, 09:23 AM UTC
We are experiencing a slowdown on the system that is affecting Automation and Notification workflows. Our engineering team is actively working on a solution and making progress. We appreciate your patience and will keep you updated.
- identified Mar 27, 2026, 10:05 AM UTC
We have identified the cause of the slowdown and are working to restore full functionality. Automation and Notification workflows continue to be impacted. We appreciate your patience and will share another update shortly.
- monitoring Mar 27, 2026, 10:57 AM UTC
We have applied a series of actions to address the slowdown affecting Automation and Notification workflows. We are currently monitoring the situation — services have not yet fully recovered and our team continues to work towards a complete resolution. Further updates to follow.
- monitoring Mar 27, 2026, 12:01 PM UTC
We are processing the data, we will keep to monitor the situation
- resolved Mar 27, 2026, 01:46 PM UTC
We are pleased to inform you that the issue affecting Automation and Notification workflows has been fully resolved. Our team has successfully completed all necessary actions and services are now operating normally.