ShippyPro incident

Rates Not Displayed for Shipments on platform

Minor Resolved View vendor source →

ShippyPro experienced a minor incident on April 21, 2026 affecting ShippyPro Platform (UI), lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 09:47 AM UTC
Resolved
Apr 21, 2026, 10:02 AM UTC
Duration
15m
Detected by Pingoru
Apr 21, 2026, 09:47 AM UTC

Affected components

ShippyPro Platform (UI)

Update timeline

  1. investigating Apr 21, 2026, 09:47 AM UTC

    We have identified an issue affecting carrier rate retrieval during shipment creation on platform. Our team is working on a fix

  2. resolved Apr 21, 2026, 10:02 AM UTC

    The issue affecting carrier rate retrieval during shipment creation has been resolved. All services are now operating normally.