ShippyPro incident
Automation and Notifications are not working as expected
ShippyPro experienced a minor incident on March 27, 2026 affecting ShippyPro SMS Notifications and ShippyPro WhatsApp Notifications and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2026, 08:07 AM UTC
We are experiencing a slowdown on the system that is preventing Automation and Notification from working as expected. We are investigating, more info will come soon
- investigating Mar 27, 2026, 09:23 AM UTC
We are experiencing a slowdown on the system that is affecting Automation and Notification workflows. Our engineering team is actively working on a solution and making progress. We appreciate your patience and will keep you updated.
- identified Mar 27, 2026, 10:05 AM UTC
We have identified the cause of the slowdown and are working to restore full functionality. Automation and Notification workflows continue to be impacted. We appreciate your patience and will share another update shortly.
- monitoring Mar 27, 2026, 10:57 AM UTC
We have applied a series of actions to address the slowdown affecting Automation and Notification workflows. We are currently monitoring the situation — services have not yet fully recovered and our team continues to work towards a complete resolution. Further updates to follow.
- monitoring Mar 27, 2026, 12:01 PM UTC
We are processing the data, we will keep to monitor the situation
- resolved Mar 27, 2026, 01:46 PM UTC
We are pleased to inform you that the issue affecting Automation and Notification workflows has been fully resolved. Our team has successfully completed all necessary actions and services are now operating normally.