Shippo incident

Elevated error rate on Canada Post Shipment API

Resolved after 1 hour 22 minutes, affecting Canada Post, on September 20, 2026.

investigating Sep 20, 2026, 05:56 AM UTC

We are experiencing an elevated error rate with Canada Post’s Shipment API and it's affecting label generation. This is a carrier-side issue, and they are actively investigating it. We will keep you posted on any further updates.

Started
Sep 20, 2026, 05:56 AM UTC
Resolved
Sep 20, 2026, 07:19 AM UTC
Duration
1h 22m
Detected by Pingoru
Sep 20, 2026, 05:56 AM UTC

Affected components

Canada Post

Update timeline

  1. investigating Sep 20, 2026, 05:56 AM UTC

    We are experiencing an elevated error rate with Canada Post’s Shipment API and it's affecting label generation. This is a carrier-side issue, and they are actively investigating it. We will keep you posted on any further updates.

  2. resolved Sep 20, 2026, 07:19 AM UTC

    This incident has been resolved.

Your product runs on more than Shippo

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →