Shippo experienced a minor incident on October 21, 2026 affecting OnTrac, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
OnTrac
Update timeline
- investigating Oct 21, 2026, 02:39 AM UTC
Hi Team, we are currently observing an elevated error rate on OnTrac's Transaction API. Label generation will be unavailable; tracking and rating are not impacted. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
- resolved Oct 21, 2026, 03:15 AM UTC
This incident has been resolved.