ShipEngine experienced a major incident on August 21, 2025 affecting ShipEngine API Dashboard, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
ShipEngine API Dashboard
Update timeline
- investigating Aug 21, 2025, 06:23 PM UTC
We are currently investigating an issue which is preventing user login to the account dashboard.
- monitoring Aug 21, 2025, 08:24 PM UTC
Issues with the framework underlying dashboard login have been resolved allowing for user logins to succeed. We are monitoring to ensure a complete resolution.
- resolved Aug 21, 2025, 10:15 PM UTC
This incident has been resolved.