Shift4 experienced a critical incident on August 23, 2026 affecting Shift4 Dine Online Ordering, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 23, 2026, 04:48 PM UTC
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are investigating. These errors may result in the following types of issues: • Shift4 Dine Yellow bars. • Shift4 One / Duo Errors • Online Ordering / QRPay Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- investigating Aug 23, 2026, 05:12 PM UTC
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
- investigating Aug 23, 2026, 05:12 PM UTC
Shift4 is aware of some merchants experiencing issues with Shift4 Dine and are still investigating. Merchants may experience errors affecting Online Ordering and Duo. Thank you for your patience; we apologize for the inconvenience.
- monitoring Aug 23, 2026, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2026, 06:46 PM UTC
The incident has been resolved.